Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)

nGeneration; Tipton; On-site; GBP 22,000 - 30,000; Full time

Job summary

nGeneration is seeking a Service Desk Analyst to join their Support Desk team in Dudley. This role is vital for ensuring customer satisfaction by resolving IT issues and providing necessary support. Ideal candidates will have a friendly approach and relevant experience in IT support or hospitality.

Benefits

Ongoing training opportunities

28 Days Annual Leave

Company Events and Team Parties

Qualifications

• Experience in IT support preferred (1 year).
• Familiarity with hospitality or retail EPoS systems is an advantage.

Responsibilities

• Diagnose and solve IT issues or escalate to field service engineers.
• Complete accurate records after every call and log incidents or service requests.
• Provide customer service as the first point of contact.

Skills

Customer Service

IT Support

Network Understanding

Windows Desktop Support

Job description

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Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday), Tipton

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Client:

nGeneration

Location:

Tipton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7db4baf3ceee

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

nGeneration is looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.

Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received via phone, email, or customer portals.

nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from Consultancy to Outlet Support and Maintenance for IT solutions both at the outlet and centrally.

Where will you be working?
You will be based at our newly built, high-specification open-plan head office in Dudley.

Requirements

Our ideal candidate
You’ll have a great attitude and a friendly, personable approach, taking satisfaction in resolving customer IT issues successfully.

Well-versed in IT, you will understand network and database structures, alongside computer hardware and Windows desktop support. Ideally, you will have experience with hospitality and retail EPoS systems or have worked within these industries previously.

Experience:

• IT Support: 1 year (preferred)
• Hospitality: 1 year (preferred)

Benefits: We highly value our employees and recognize the importance of work-life balance and job satisfaction. Our benefits include:

• Training: We provide ongoing training opportunities to enhance your skills and knowledge, empowering your career growth.
• 28 Days Annual Leave: A generous leave allowance to relax and recharge.
• Company Events and Team Parties: We foster a vibrant work culture with regular events and team-building activities.