Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)

nGeneration Limited; Tipton; On-site; GBP 22,000 - 30,000; Full time

Job summary

nGeneration Limited is seeking a Service Desk Analyst to join their Support Desk team in Dudley, UK. The ideal candidate will possess strong problem-solving skills and a friendly demeanor, crucial for assisting customers with their IT issues. The role emphasizes IT support experience and understanding of hospitality retail systems while offering comprehensive benefits like training and 28 days of annual leave.

Benefits

Training opportunities

28 Days Annual Leave

Company Events and Team Parties

Qualifications

• Understanding of network and database structures.
• Experience in hospitality and retail EPoS systems preferred.
• 1 year of IT support experience ideal.

Responsibilities

• Act as first point of contact for customer IT issues.
• Log incidents and service requests promptly.
• Provide updates to customers throughout the resolution process.

Skills

Problem Solving

Communication

Customer Service

Job description

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.

Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals.

nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally.

Where you will be working?

You will be based within our newly built, high specification open plan head office in Dudley.

Requirements

Our ideal candidate

You’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues.

Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.

Experience

• IT Support: 1 year (preferred)
• Hospitality: 1 year (preferred)

Work Location: In person

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.