Service Desk Analyst

Halton Housing; Widnes; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Holiday entitlement (30 days)

EV Salary Sacrifice Scheme

Flexible & Hybrid working

Training opportunities

Health and Wellbeing plan

Pension

Job summary

Halton Housing is seeking a proactive Service Desk Analyst to support ICT across the organisation from Widnes. The role is 37 hours per week, Monday to Friday, on a fixed-term 12-month contract.

The team will value a strong customer focus and the ability to resolve issues efficiently. Responsibilities include logging and prioritising requests, deploying devices, providing 1st/2nd line support, and creating user guides to promote self-service.

Qualifications

• Experience troubleshooting ICT issues, including Office 365 applications.
• Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
• Understanding of ICT legislation, regulations and best practice.

Responsibilities

• Log, prioritise and manage ICT support requests, ensuring service levels are met.
• Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
• Provide 1st and 2nd line technical support, resolving issues where possible.
• Create user guides and training materials to support self-service and knowledge sharing.
• Support service improvement through issue analysis and process recommendations.
• Manage ICT onboarding and offboarding processes, including inductions and user training.
• Maintain accurate records within Active Directory and configuration management systems.

Skills

Office 365

Windows OS

Mobile device support

Customer service

Problem solving

Tools

Active Directory

Job description

Service Desk Analyst

Widnes

£33,476

Fixed Term Contract (12-month contract)

Full Time

Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)

Duration: Fixed Term Secondment (12 months)

What You’ll Do:

• Log, prioritise and manage ICT support requests, ensuring service levels are met.
• Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
• Provide 1st and 2nd line technical support, resolving issues where possible.
• Create user guides and training materials to support self-service and knowledge sharing.
• Support service improvement through issue analysis and process recommendations.
• Manage ICT onboarding and offboarding processes, including inductions and user training.
• Maintain accurate records within Active Directory and configuration management systems.

What You’ll Need:

• Experience troubleshooting and resolving ICT issues, including Office 365 applications.
• Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
• Understanding of ICT legislation, regulations and best practice.
• Strong customer service and communication skills.
• Ability to follow procedures, analyse information, solve problems and escalation issues where required.

What You’ll Get:

• 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Competitive salary
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan
• Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

• We are Honest – we build trust through openness, integrity and accountability.
• We are Dynamic – we embrace change, seek opportunities and continually improve.
• We Care – we put people first and make a positive difference to our customers, colleagues and communities.