Service Desk Analyst (1st & 2nd Line) — Golden Hello Bonus

Cardinal Newman College; Penwortham; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Generous Pension schemes

Holiday entitlement

Health & wellbeing

Cycle to Work Scheme

Techscheme

Free on-site gym

Job summary

Cardinal Newman College invites applications for a Service Desk Analyst to provide first and second-line IT support across the college and Lancaster University School of Mathematics. The role involves ownership of incidents from initial contact to resolution, with remote support preferred where possible and in-person help in teaching spaces.

The Successful Candidate should have experience with end-user technology, Microsoft technologies, endpoint management and ITSM processes, with a commitment

Qualifications

• Experience delivering first- and second-line IT support.
• Knowledge of Microsoft technologies is essential.
• Familiarity with ITSM processes is advantageous.
• Experience with classroom technology is beneficial.

Responsibilities

• Provide first- and second-line IT support across the college and partner site.
• Own incidents from initial contact through resolution.
• Support remotely where possible and in person when needed.
• Escalate complex issues through the ITSM process with proper ownership.

Skills

End-user support

Customer-focused

Problem solving

Tools

Microsoft technologies

Endpoint management

IT Service Management

Classroom technology

Job description

Cardinal Newman College invites applications for a Service Desk Analyst to provide first and second-line IT support across the college and Lancaster University School of Mathematics. The role involves ownership of incidents from initial contact to resolution, with remote support preferred where possible and in-person help in teaching spaces.

The Successful Candidate should have experience with end-user technology, Microsoft technologies, endpoint management and ITSM processes, with a commitment