Service Desk Analyst

JR United Kingdom; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known legal organization in Tunbridge Wells is seeking a Service Desk Analyst to provide high-quality IT support across the firm. This fully on-site role offers a great opportunity for growth within a well-established organization, with potential for hybrid work after probation.

Qualifications

• At least 1 year of experience in IT support, preferably within professional services.
• Proficiency with Microsoft Office 365.
• Experience with Active Directory.

Responsibilities

• First point of contact for IT support, assisting users both remotely and in person.
• Operate on a shift basis from Monday to Friday.

Skills

IT support

Microsoft Office 365

Active Directory

Mimecast

VPNs

Job description

Service Desk Analyst

A well-known and growing legal organization based in the heart of Tunbridge Wells is seeking a Service Desk Analyst to join their team. The successful candidate will provide high-quality IT support across the entire firm.

This role is fully on-site with potential for a hybrid working arrangement after the probation period.

Responsibilities

You will be the first point of contact for IT support, assisting users both remotely and in person. The team operates on a shift basis from Monday to Friday, rotating between the following hours:

• 8am - 4:15pm
• 9am - 5:15pm
• 10am - 6:15pm

Requirements

1. At least 1 year of experience in IT support, preferably within professional services
2. Proficiency with Microsoft Office 365
3. Experience with Active Directory
4. Knowledge of Mimecast
5. Familiarity with VPNs

Application

This is a great opportunity to join a well-established organization with multiple offices. If interested, please contact [emailprotected] or call 02380 765 286.