Service Desk Analyst

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics organization is seeking to enhance its IT support team. This role offers a blend of technical support and project work under a Microsoft cloud environment, with opportunities for professional growth and exposure to advanced technologies such as NetSuite and Azure Defender.

Qualifications

• Outstanding customer service skills.
• Proficiency in Microsoft technologies, especially Office 365 and Azure Active Directory.
• Proactive support analyst eager to learn.

Responsibilities

• Manage and resolve support tickets.
• Escalate issues as appropriate.
• Contribute to the operation of end-user services.

Skills

Customer Service

Service-oriented mindset

Proficiency in Office 365

Proficiency in Azure Active Directory

Proactive support

Familiarity with Microsoft Intune

Job description

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An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.

This is an ideal role for someone looking to grow and progress within a dynamic and supportive team. They are working with a complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more.

We are looking for someone with:

• Outstanding customer service skills and a strong service-oriented mindset
• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID)
• A proactive support analyst who is eager to learn and develop professionally
• Familiarity with Microsoft Intune

This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.

If this sounds like the right fit for you, please apply and we will be in touch!