Service Desk Analyst

Adecco; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in technology is seeking a dynamic Service Desk Analyst in Peterborough. You will present a professional image, manage customer incidents, and enhance experiences. Join a vibrant team that values communication and offers great perks, including a generous holiday package and team celebrations.

Benefits

Free parking

Pool tables and PlayStation breaks

Generous holiday package (25 days + 8 bank holidays)

Team get-togethers and Christmas party

Comfortable kitchen/canteen facilities

Qualifications

• Confident telephone manner and effective written communication skills.
• Ability to work towards targets, both independently and as part of a team.
• Strong multi-tasking abilities with great attention to detail.

Responsibilities

• Ensure a positive customer experience throughout their journey.
• Communicate clearly to keep customers informed about their situations.
• Manage incidents for vulnerable customers and resolve complaints effectively.

Skills

Communication

Customer Service

Multi-tasking

Attention to Detail

Job description

Location: PeterboroughContract Type: Temporary ongoingHourly Rate: GBP13.35Start Date: 7th July 2025Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month

Are you a problem-solver with a passion for technology and a flair for communication? Our client is seeking a dynamic Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you!

Why Join Us?

• Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks!
• Work-Life Balance: Enjoy a generous holiday package of 25 days plus 8 bank holidays-33 total!
• Team Spirit: Participate in out-of-hours get-togethers and festive celebrations, including a fabulous Christmas party!
• Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient.

Key Responsibilities:As a Service Desk Analyst, you will:

• Present a professional image to ensure a positive customer experience throughout their journey.
• Communicate clearly and transparently to keep customers informed about their situations.
• Adhere to all policies and procedures to deliver compliant customer outcomes.
• Challenge existing processes to enhance the customer experience and suggest improvements.
• Manage incidents for vulnerable customers, providing the most appropriate support.
• Record and resolve customer complaints effectively, striving for first-time resolution.
• Report any breaches of operational processes and policies.
• utilise various tools to maintain contact with customers, achieving favourable outcomes.
• Apply effective questioning techniques to understand customer circumstances and manage incidents promptly.

Skills Required:

• Confident telephone manner and effective written and verbal communication skills.
• Ability to work towards targets, both independently and as part of a team.
• Strong multi-tasking abilities with great attention to detail.

Who We're Looking For:We want enthusiastic individuals who are committed to delivering outstanding service. If you possess a customer-centric mindset, we would love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.