Service Delivery Manager - Cyber Security

JR United Kingdom; Cambridge; Remote; GBP 50,000 - 70,000; Full time

Job summary

A reputable consultancy in the UK seeks a Cyber Security Service Delivery Manager to lead client interactions and enhance security practices. This full-time remote role involves managing client engagements, ensuring that security solutions are effectively implemented, and collaborating with technical teams on service improvements. Candidates with strong cybersecurity operations experience and certifications, along with excellent client relationship skills, are encouraged to apply.

Qualifications

• Strong understanding of SOC environments and experience with Microsoft security technologies.
• Interest in current cybersecurity trends and emerging threats.
• Knowledge of compliance standards like ISO 27001 and Cyber Essentials Plus.

Responsibilities

• Manage daily client engagement and provide regular service updates.
• Investigate security events and generate incident reports.
• Create and maintain technical documentation to improve workflows.

Skills

Client Engagement

Cybersecurity Operations

Interpersonal Skills

Technical Solutions

Education

Microsoft Security Certifications

Understanding of SOC Environments

Tools

SIEM

SOAR Tools

Microsoft Sentinel

Defender XDR

Job description

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Service Delivery Manager - Cyber Security, Cambridge

Client: Peaple Talent

Location:

Job Category: Other

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EU work permit required: Yes

Job Views: 2

Posted: 27.06.2025

Expiry Date: 11.08.2025

Job Description:

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a

Peaple Talent has partnered with a reputable consultancy in the UK to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis.

The client is based in the South West of England but is hiring remotely due to the client-facing nature of this role.

If you are passionate about cybersecurity and excel at building client relationships, this role is suitable for you.

Our client seeks a Technical Service Delivery Manager to guide clients towards better security practices, maximize service value, and clarify complex challenges.

They are looking for someone with a background in cybersecurity operations, excellent interpersonal skills, and a growth mindset, eager to contribute to the evolution of technical solutions and service delivery.

Key Responsibilities:

• Manage daily client engagement, maintain communication, and provide regular service updates.
• Assist the sales team in client retention and renewal processes for CSOC contracts.
• Investigate security events, generate incident reports, resolve client concerns, and implement corrective actions to mitigate risks.
• Create and maintain technical documentation to improve operational workflows.
• Support service teams by troubleshooting operational issues.
• Help onboard new clients, understand their operations and risks, and support early service adoption.
• Represent the customer's voice within the business, ensuring expectations are met.
• Contribute to customer reports, analyzing service performance, threat trends, investigations, SLAs, ingestion data, and vulnerabilities.
• Work with engineering on service improvements and technical upgrades.
• Provide expert guidance to clients on optimizing their use of services.

Key Experience Required:

• Strong understanding of SOC environments, SIEM, and SOAR tools for threat detection and response.
• Microsoft Security certifications or equivalent experience demonstrating technical expertise.
• Interest in current cybersecurity trends, emerging threats, attacker techniques, and vulnerabilities.
• Knowledge of industry frameworks like MITRE ATT&CK and compliance standards such as ISO 27001 and Cyber Essentials Plus.
• Experience with Microsoft security technologies, especially Azure, Microsoft Sentinel, and Defender XDR.

If interested, please apply directly on LinkedIn with an updated CV.