Service Desk Analyst (Spanish speaking)

JR United Kingdom; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT consultancy is seeking a Service Desk Analyst (Spanish speaking) to join their team in Peterborough. The role focuses on customer service and incident resolution, requiring strong communication skills and fluency in Spanish. This is a fully onsite position with a 3-month contract.

Benefits

Opportunities to work with modern cloud-based data platforms

Collaborative data culture

Qualifications

• Confident and friendly telephone manner required.
• Strong verbal and written communication skills essential.
• Ability to meet and exceed targets in a customer-focused role.

Responsibilities

• Communicate clearly with customers, ensuring high service standards.
• Resolve customer complaints promptly aiming for first-time resolution.
• Enhance customer experience by identifying process improvements.

Skills

Communication

Multitasking

Organisational Skills

Customer Service

Proactive Attitude

Fluent in Spanish

Job description

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Service Desk Analyst (Spanish speaking), peterborough

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Client:

Location:

peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite

Overview:

I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion

Skills & Experience Required:

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Fluent in Spanish

Package:

• £16-18 per hour Inside IR35
• 3 month contract (may be extended)
• Office based
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms