Service Desk Analyst

PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie; Newtownabbey; On-site; Full time

Job summary

A leading company in the IT sector is seeking a Service Desk Analyst for a temporary position in Newtownabbey. The role involves providing customer support on an IT service desk, handling queries from educational institutions, and ensuring excellent service delivery. Ideal candidates will possess strong communication skills and a passion for IT, with training provided.

Benefits

Well-being support through Employee Assistance Programme

Flexible benefits, including discounts and incentives

Weekly pay

Free onsite parking

Qualifications

• Proven ability to handle and resolve high volumes of calls.
• Experience making outbound follow-up calls.
• Excellent verbal and written communication skills.

Responsibilities

• Answering and resolving customer queries and questions.
• Logging incidents and service requests from telephone, email, and customer portal.
• Providing excellent customer service.

Skills

Communication

Customer Service

IT Curiosity

Job description

Join to apply for the Service Desk Analyst role at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie

2 days ago Be among the first 25 applicants

Position: Service Desk Analyst

Location: Hillview House, Newtownabbey, BT36 7LQ

Salary: £15.50 per hour

Hours: Full Time, 40 hours per week, Monday to Friday

Shifts: Must be available between 8am-5pm

Type: Temporary until Approx October 2025

We are currently recruiting for a Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area.

You will be providing customer support via a service desk, including ticket logging, technical support, and ticket resolution to external customers within the education sector. You will handle inbound calls from Schools, Colleges, and Universities across Northern Ireland, assisting with their queries.

The Role Will Involve

• Answering and resolving customer queries and questions
• Logging incidents and service requests from telephone, email, and customer portal, and processing them
• Providing excellent customer service
• Keeping customers updated on their query status
• Managing workload and deadlines effectively
• Following company policies, procedures, and standards

Training is provided. However, experience in an IT service desk, a passion for IT, or knowledge of computer systems is desirable. The role requires a confident individual with excellent communication skills to troubleshoot, provide technical fixes, and handle queries.

What We're Looking For

• Proven ability to handle and resolve high volumes of calls
• Experience making outbound follow-up calls
• Excellent verbal and written communication skills
• Customer service experience over the phone
• A curiosity for IT
• No annual leave commitments in July, August, and September

Benefits

• Opportunity to work with Capita, one of the UK's largest IT organizations, delivering innovative solutions
• Potential to apply for other IT roles within Capita
• Well-being support through Employee Assistance Programme
• Flexible benefits, including discounts and incentives
• Weekly pay
• Free onsite parking

Please submit a prompt application with an updated CV. Successful applicants will undergo vetting and Access NI checks.

Blue Arrow is a Disability Confident Employer committed to providing great work opportunities.

Additional Details

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Information Technology
• Industry: IT System Training and Support