Service Desk Analyst

STR Group Limited; Milton Keynes; Hybrid; GBP 40,000; Full time

Job summary

A leading company is seeking a motivated and experienced Service Desk Analyst to provide professional ICT Service Desk support. The role involves acting as the first point of contact for technical issues and requires strong expertise in ITSM tools, especially Ivanti Neurons for ITSM. This hybrid position allows for flexible working, with two office days per month.

Qualifications

• Proven experience as a senior service desk analyst or engineer.
• Strong expertise in ITSM tools, scripting, and automation.
• Good knowledge of Microsoft 365 and related technologies.

Responsibilities

• Provide technical support across all levels of the business.
• Manage lifecycle processes for users, software, and assets.
• Produce high-quality knowledge articles, FAQs, and documentation.

Skills

ITSM tools

scripting

automation

Microsoft 365

Job description

Service Desk Analyst - up to £39,500 Per Annum - Hybrid

We are seeking an experienced and highly technical Service Desk Analyst who is motivated, enthusiastic, and has a proven track record in providing efficient, effective, and professional ICT Service Desk support. The role involves supporting the entire business and acting as the first point of contact for technical issues.

The ideal candidate should have expert knowledge of ITSM tools, particularly strong experience with developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM).

While we promote flexible and agile working policies, this support role is primarily office-based with two days a month in the office.

Key Responsibilities:

1. Provide technical support across all levels of the business.
2. Offer high-level support and guidance on issues related to the council's applications, systems, and hardware, including technologies from Microsoft, VMware, Citrix, Cisco, and Dell.
3. Manage lifecycle processes for users, software, and assets.
4. Produce high-quality knowledge articles, FAQs, and documentation.

Qualifications and Skills:

1. Proven experience as a senior service desk analyst or engineer.
2. Strong expertise in ITSM tools, scripting, and automation.
3. Good knowledge of Microsoft 365 and related technologies.
4. Highly motivated, enthusiastic, and technically minded.