Service Desk Analyst

NHS National Services Scotland; Melrose; On-site; GBP 24,000 - 29,000; Full time

Job summary

Borders General Hospital is seeking a Service Desk Analyst to join the IT Service Desk team on a permanent basis. This role is 36 hours per week, Band 4, and involves acting as the first point of contact for IT incidents and service requests to deliver great customer service.

You will gain experience across systems and technologies, with full training and a supportive team environment. The position includes a varied workload and opportunities to develop IT skills in a healthcare setting.

Qualifications

• Has a genuine interest in technology.
• Thrives in a fast-paced environment.
• Is eager to learn and grow their IT skills.
• Brings a positive attitude and a proactive approach.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Deliver excellent customer service and ensure users receive timely support.
• Assist users with IT problems and ticketing to restore services quickly.

Skills

Interest in technology

Fast-paced environment

Willingness to learn

Proactive attitude

Job description

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility

BORDERS GENERAL HOSPITAL

IM&T

SERVICE DESK ANALYST

PERMANENT, 36 HOURS

Band 4

Are you passionate about technology and love helping people?

We have an exciting opportunity for a Service Desk Analyst to join our dynamic IT Service Desk team!

As the first point of contact for all IT-related incidents and service requests, you'll play a vital role in delivering exceptional customer service and ensuring our users get the support they need.

What We’re Looking For:

• Has a genuine interest in technology
• Thrives in a fast-paced environment
• Is eager to learn and grow their IT skills
• Brings a positive attitude and a proactive approach

Why Join Us?

• Work in a varied and fast-moving environment where no two days are the same
• Gain experience across a wide range of systems and technologies
• Be part of a supportive team that values development and collaboration
• Receive full training to help you succeed in your role

Working Hours:

You’ll work within a shift pattern covering:

• Monday to Thursday: 08:00–17:00
• Friday: 08:00–16:30

Informal enquiries can be made to Kellie Black, Service Desk Manager – [e-mail] or 01896 809308

If you're ready to kickstart or grow your career in IT, and you’re enthusiastic, curious, and ready to learn — we’d love to hear from you!

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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