Service Desk Analyst

NHS Borders; Melrose; On-site; GBP 24,000 - 30,000; Full time

Job summary

NHS Borders in the Scottish Borders is recruiting a Service Desk Analyst to join the IT Service Desk. You will be the first point of contact for IT incidents and service requests, delivering friendly, professional support to users across a range of systems.

The role is permanent, 36 hours per week, Band 4, offering training and development within a collaborative team environment. A customer‑focused mindset and good communication are essential.

Qualifications

• Interest in technology and IT fundamentals.
• Thrives in a fast-paced environment.
• Willing to learn and develop IT skills.
• Positive, proactive approach to work.

Responsibilities

• Be the first point of contact for IT incidents and service requests.
• Deliver excellent customer service and ensure users receive timely support.
• Provide assistance across a range of systems and technologies.

Skills

Interest in technology

Fast-paced environment

Willingness to learn IT skills

Proactive attitude

Job description

OUR VALUES IN ACTION

Care and Compassion Quality and Teamwork Dignity and Respect Openness, honesty and responsibility

BORDERS GENERAL HOSPITAL

IM&T

SERVICE DESK ANALYST

PERMANENT, 36 HOURS

Band 4

Are you passionate about technology and love helping people?

We have an exciting opportunity for a Service Desk Analyst to join our dynamic IT Service Desk team!

As the first point of contact for all IT‑related incidents and service requests, you'll play a vital role in delivering exceptional customer service and ensuring our users get the support they need.

What We’re Looking For

• Has a genuine interest in technology
• Thrives in a fast‑paced environment
• Is eager to learn and grow their IT skills
• Brings a positive attitude and a proactive approach

Why Join Us?

• Work in a varied and fast-moving environment where no two days are the same
• Gain experience across a wide range of systems and technologies
• Be part of a supportive team that values development and collaboration
• Receive full training to help you succeed in your role

Working Hours

• Monday to Thursday: 08:0017:00
• Friday: 08:0016:30

If you're ready to kickstart or grow your career in IT, and you’re enthusiastic, curious, and ready to learn we’d love to hear from you!

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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