Receptionist - BECS

NHS National Services Scotland; Melrose; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Borders is seeking a motivated Receptionist to join the Out of Hours GP clinical team. You will provide telephony and reception services to patients, families and healthcare colleagues, acting as the first point of contact in a fast-paced environment while supporting clinical workflows.

The role requires excellent communication, professionalism and accuracy. NHS experience is desirable but not essential; night and weekend duties are included to cover unscheduled care across the Scottish

Qualifications

• Clear verbal and written communication essential.
• Ability to manage high volume of calls and data with accuracy.
• Experience in health service settings is beneficial but not required.

Skills

Communication skills

Reception/front desk experience

NHS experience (desirable)

Job description

OUR VALUES IN ACTION

Compassion Kindness Integrity Teamwork Excellence

BORDERS EMERGENCY CARE SERVICE – OUT OF HOURS GP

Receptionist

Borders Emergency Care Service (BECS) provides high-quality unscheduled care across the Scottish Borders. We are seeking a motivated and efficient Receptionist to join our Out of Hours GP clinical team.

As a receptionist, you will provide a telephony and reception service to patients, their families, and healthcare colleagues who contact the Out of Hours GP service. You will play a key role in delivering safe, effective, and compassionate care, including support for palliative care patients across the Scottish Borders.

Working in a fast-paced environment, you will be the first point of contact for many service users, requiring excellent communication skills, professionalism, and a high level of accuracy when managing information and supporting clinical workflows.

Previous NHS experience is desirable but not essential. This role includes night and weekend working.

Whether you’re early in your career or looking to take the next step into a more senior role, NHS Borders offers a supportive environment where you can grow, influence change, and make a real impact.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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