Service Desk Analyst

Pro-Connexions; Manchester; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Pro-Connexions in Manchester is seeking a capable 1st Line Support / Service Desk Analyst to provide end-user IT support from our Manchester base. The role is hybrid with regular office presence to support learning and progression.

You will work with Windows 10/11, Office 365, Active Directory, and SCCM, emphasizing strong communication and troubleshooting. A growth mindset and willingness to upskill are essential, with those who have contributed to a team given a huge advantage.

Qualifications

• Experience in first line support or service desk environments is preferred.
• Excellent communication skills and logical troubleshooting ability.
• Willingness to learn and progress in IT.

Responsibilities

• Provide end-user IT support.
• Attend the office regularly to support learning and progression.
• Support learning and upskill to progress within the role.
• Act as the go-to person for basic IT support tasks.

Skills

Windows 10/11

Office 365

Active Directory

SCCM

Communication skills

Troubleshooting

Growth mindset

Job description

Location

Manchester, M16

Job Title

1st Line Support / Service Desk Analyst / IT Support

Based in Manchester — Monday to Friday needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning.

As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, SCCM if possible or be willing and proactive in upskilling yourself.

Successful 1st Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.

Any 1st Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage.