Senior Service Desk

Pro-Connexions; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Pro-Connexions in Manchester is seeking a Senior Service Desk Analyst / Service Desk Team Leader to deliver 1st line support and guide team members in a fast-paced environment.

You will be involved in mentoring peers, contributing to knowledge bases, and developing towards a managerial path while maintaining a professional, service-oriented mindset.

Qualifications

• Experience in 1st Line Support and end user assistance.
• Proactive troubleshooting and diagnostic abilities.
• Ability to grow into a managerial path within a technical team.

Responsibilities

• Provide end user support at 1st line level.
• Support team members and contribute to knowledge bases.
• Maintain professional communication and drive continuous improvement.

Skills

Windows 10/11

Office 365 troubleshooting

Active Directory

Group Policy

SCCM / Intune

SharePoint DFS permissions

Networking triage

Strong communication

Troubleshooting skills

Growth mindset

Tools

SCCM

Intune

Active Directory tooling

Job description

Senior Service Desk Analyst / Service Desk Team Leader

Based in Manchester- Mon Fri, needed to provide end user support.

Are you strong with 1st Line Support and want to get involved in supporting team members and getting yourself on a managerial path?

As Senior Service Desk Analyst / Service Desk Team Leader you should have some of the following skills:

• Microsoft Windows 10/11


• Microsoft Office 365 troubleshooting


• Active Directory


• awareness of Group Policy


• SCCM / Intune


• DFS folder permissions in SharePoint


• understanding of Networking triaging

Successful Senior Service Desk Analyst / Service Desk Team Leader needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional.

Senior Service Desk Analyst / Service Desk Team Leader would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team?