Service Desk Analyst

Crew Clothing Company; Kingston upon Thames; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff Discount

Uniform allowance

Pension scheme

Refer a Friend scheme

Training and career development

Supportive and rewarding culture

Job summary

Crew Clothing Company in Kingston upon Thames is seeking a Service Desk Analyst to join our IT team. The role is full-time with a hybrid pattern (4 days in the office, 1 day from home) aimed at delivering responsive technical support for hardware, software and business applications.

You will handle 1st and 2nd line incidents, manage mobile devices and POS tech, administer Active Directory and Microsoft 365, and help keep documentation up to date.

Qualifications

• Genuine passion for IT and willingness to learn.
• Strong analytical and problem-solving skills.
• Customer-focused with commitment to high-quality support.
• Experience in Windows-based IT support.
• Understanding of Active Directory, Exchange and Microsoft 365 apps (SharePoint/OneDrive/Teams).
• Excellent listening skills and communication.
• Ability to take ownership and provide regular progress updates.
• Adaptable to changing priorities.
• High integrity, honesty and trust.
• Drive for results.
• Experience with POS software (desirable).
• Experience with Microsoft Endpoint or similar (desirable).
• Experience with AV, Mail and Web filtering software (desirable).

Responsibilities

• Provide user support related to hardware, software and applications in Windows/Mac environments.
• Manage and resolve 1st and 2nd line IT incidents, working with third parties as needed.
• Support mobile devices, including POS Android tablets and iOS phones.
• Manage starter/leaver access requests and other support processes.
• Coordinate with third-party partners to meet SLAs for externally managed incidents.
• Administer Active Directory and Microsoft 365 environments.
• Update and share documentation with internal teams and support partners.

Skills

Desire to learn

Analytical and problem-solving

Service-focused

Windows-based support experience

Excellent listening skills

Ownership and progress updates

Adaptable to changing priorities

Integrity and trust

Drive for results

Tools

Active Directory

Microsoft 365 suite (Exchange, SharePoint, OneDrive, Teams)

SharePoint

OneDrive

Teams

POS software

Mobile device management

Job description

Service Desk Analyst

Full-time (4 days in office, 1 day from home)
Kingston-Upon-Thames

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Responsibilities:

• Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
• Manage and resolve 1stand 2ndline IT Support incidents, working with 3rdpartners where appropriate
• Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
• Managing support processes, including Starter/Leavers and Access Requests
• Working with 3rdparty partners to ensure externally managed incidents are dealt with within agreed SLAs.
• Administration of Active Directory and Microsoft 365 environments
• Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners

In order to be successful in this role you will need the following:

Essential skills

• Desire to learn, with a genuine passion for all things IT
• Strong analytical and problem-solving skills
• Service focused with a desire to deliver outstanding standards of support
• Experience working in a Windows based support role
• Understanding of Active Directory, Exchange and Microsoft 35products (including SharePoint, OneDrive and Teams)
• Excellent listening skills
• Takes ownership of issues and keeps all parties updated with regular progress reports
• Ability to work in an environment with changing priorities
• Action Orientated
• Highest level of integrity, honesty and trust
• Drive for results

Desirable skills

• Experience working with POS software
• Experience working with Microsoft Endpoint or similar technologies.
• Experience working with AV, Mail and Web filtering software.

What we can offer you:

• Staff Discount
• Uniform allowance
• Pension scheme
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture

Compensation: Competitive salary