Business Analyst

Crew Clothing Ltd; Kingston upon Thames; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Staff Discount

Uniform allowance

Pension scheme

Hybrid working (3 days in the office,

Refer a Friend scheme

Training and career development

Supportive culture

Job summary

Crew Clothing Ltd is seeking a Business Analyst in Kingston-upon-Thames with a hybrid work pattern (4 days in office, 1 from home) and a 37.5 hour week. The role focuses on driving business transformation across order platform and fulfilment systems, collaborating across departments to deliver efficiencies and higher customer value.

Key tasks include documenting requirements, maintaining project plans, enabling QA/UAT, and creating process maps while emphasising standardised business processes

Qualifications

• Strong analytical skills and ability to document requirements clearly.
• Proven capability to support PMO and project documentation.
• Ability to translate complex IT concepts for non-IT stakeholders.
• Organised, adaptable and able to manage changing priorities.
• Strong problem solving and delivery focus.
• Excellent listening and stakeholder communication skills.

Responsibilities

• Ensure alignment to business objectives and champion customer experience.
• Document as-is / to-be processes and maintain project plans.
• Develop communications strategy and keep stakeholders informed.
• Provide QA, UAT and end-user training support.
• Create process maps and document system interfaces.
• Support standardisation of business processes and monitor risks.

Skills

Strong analytical skills

PMO documentation

Explain technical concepts to non-IT

Organised and adaptable

Problem solving

Excellent listening skills

Ownership and communication

Change-prone with priorities

Action oriented

Job description

Business Analyst

Kingston-on-Thames (4 days in office, 1 from home)

37.5 hours

At Crew Clothing, we believe clothes are about so much more than "just clothes". Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life's best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From '93 to now, people have been at the heart of everything we do. It's in our name - Crew.

Purpose of the role:

Reporting to the Project Manager this is a business-facing role where you will be given the opportunity to add real value. The IT Business Analyst must be able to demonstrate they are a customer focused individual with the energy, drive and commitment to make it happen. This role will be required to work closely with all departments of the business driving change and efficiencies on the order platform, the order creation and order fulfilment system. This role will be working on business transformation projects, which may affect several areas of the business, and thus, good Organisational Politics, Conflict Management and Interpersonal skills are essential.

Responsibilities:

• Ensure alignment to business objective:
• Champion the customer experience;
• Understand business requirements including documentation of as is / to be scenarios;
• Maintain good documentation of projects and monitor project plans;
• Develop a project communication strategy and keep stakeholders informed of project updates;
• Ensure that colleagues and project stakeholders have a clear view of progress, issues, risks and interdependencies relating to project delivery;
• Assist and support QA, UAT and user training;
• Create process maps and document system interfaces;
• Focus on standardization of business process;
• Understand best practices and technology trends.

Key Skills and Experience:

Essential skills:

• Strong analytical skills;
• Excellent project documentation and PMO support skills;
• Ability to explain complex technical issues to non-IT-experts;
• Organised and flexible to changing business priorities;
• Problem solving & delivering results;
• Excellent listening skills;
• Willingness to take ownership of issues, ensure all interested parties are kept informed of progress and deliver solutions;
• Ability to work in an environment that is fluid with changing priorities;
• Action Orientated;
• Highest level of integrity, honesty and trust;
• Drive for results.

Desirable skills:

• Knowledge of AX or any other ERP system such as Oracle or SAP.

Experience:

• Solid background in business enablement through technology;
• Experience with all aspects of IT projects, from design through development, testing, implementation, and PMO support;
• Experience of B2B and/or B2C information management solutions, ideally in a retail / wholesale business;
• Analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
• Demonstrated ability to review, consolidate and communicate with all levels within IT and the business.

What we can offer you:

• Staff Discount
• Uniform allowance
• Pension scheme
• Hybrid working (3 days in the office, 2 from home)
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture