Technology Service Desk Analyst

Crew Clothing Company; Kingston upon Thames; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Staff Discount

Uniform allowance

Pension scheme

Refer a Friend scheme

Training and career development

Supportive and rewarding culture

Job summary

Crew Clothing Company seeks a Service Desk Analyst to provide hardware, software and application support in a hybrid role based near Kingston-Upon-Thames. You will handle 1st/2nd line IT incidents, support mobile devices, manage access requests, and collaborate with 3rd party partners. Strong AD, Exchange and MS 365 knowledge is essential.

You will join a collaborative culture that values integrity, service and continuous learning, with staff discounts, pension and training opportunities.

Qualifications

• Experience in a Windows-based support role.
• Understanding of Active Directory, Exchange and Microsoft 365 (SharePoint, OneDrive, Teams).
• Desire to learn and deliver high standards of support.
• Strong analytical and problem-solving skills.
• Attention to ownership and updating all stakeholders with progress.

Responsibilities

• Provide user support for Hardware, Software and Applications in Windows/Mac environments.
• Manage 1st and 2nd line IT Support incidents, coordinating with 3rd parties.
• Support mobile devices including POS Android tablets and iOS phones.
• Manage Starter/Leaver and Access Requests and related processes.
• Coordinate with 3rd party partners to resolve incidents within SLAs.
• Administer Active Directory and Microsoft 365 environments.
• Update and share documentation with support partners.

Skills

Windows support

Active Directory

Microsoft 365

Problem solving

Analytical skills

Customer-focused

Listening skills

Ownership

Prioritisation

Integrity

Drive for results

Desire to learn

Tools

POS software

Microsoft Endpoint

AV software

Email filtering software

Web filtering software

Job description

Service Desk Analyst

Full-time (4 days in office, 1 day from home)

Kingston-Upon-Thames

At Crew Clothing, we believe clothes are about so much more than "just clothes". Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life's best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From '93 to now, people have been at the heart of everything we do. It's in our name - Crew.

Responsibilities

• Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
• Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
• Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
• Managing support processes, including Starter/Leavers and Access Requests
• Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
• Administration of Active Directory and Microsoft 365 environments
• Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners

Essential Skills

• Desire to learn, with a genuine passion for all things IT
• Strong analytical and problem-solving skills
• Service focused with a desire to deliver outstanding standards of support
• Experience working in a Windows based support role
• Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
• Excellent listening skills
• Takes ownership of issues and keeps all parties updated with regular progress reports
• Ability to work in an environment with changing priorities
• Action Orientated
• Highest level of integrity, honesty and trust
• Drive for results

Desirable skills

• Experience working with POS software
• Experience working with Microsoft Endpoint or similar technologies.
• Experience working with AV, Mail and Web filtering software.

What We Can Offer You

• Staff Discount
• Uniform allowance
• Pension scheme
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture

Skills

IT