Service Desk Analyst

Crew Clothing Head Office; Kingston upon Thames; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff Discount

Uniform allowance

Pension scheme

Refer a Friend scheme

Training and career development

Supportive and rewarding culture

Job summary

Crew Clothing Head Office is seeking a Service Desk Analyst to provide first and second line IT support from Kingston-upon-Thames. The role is 4 days in the office and 1 day from home.

You will troubleshoot hardware, software and application issues across Windows and Mac, manage user access, and coordinate with third-party partners to ensure SLAs are met. Ideal candidates will have experience in Windows-based support, knowledge of Active Directory/Exchange/Microsoft 365, and strong

Qualifications

• Experience in a Windows-based IT support role.
• Knowledge of Active Directory, Exchange and Microsoft 365 (SharePoint, OneDrive, Teams).
• Demonstrates a genuine passion for IT and a willingness to learn.
• Ability to adapt to changing priorities and deliver timely updates to stakeholders.

Responsibilities

• Provide user support for Hardware, Software and Applications in Windows/Mac environments.
• Resolve 1st and 2nd line IT incidents, coordinating with 3rd parties as needed.
• Support and manage mobile devices, including POS Android tablets and iOS devices.
• Manage Starter/Leaver processes and access requests.
• Coordinate with 3rd party partners to meet SLAs for externally managed incidents.
• Administer Active Directory and Microsoft 365 environments.
• Maintain and update support documentation and share with partners.

Skills

Desire to learn

Analytical skills

Service focused

Windows-based support

Active Directory/Exchange/M365

Listening skills

Ownership of issues

Priorities are changing

Action oriented

Integrity & trust

Drive for results

POS software

Microsoft Endpoint/related

AV/Mail/Web filtering

Job description

Service Desk Analyst

Full-time (4 days in office, 1 day from home)
Kingston-Upon-Thames

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

In order to be successful in this role you will need the following:

Responsibilities:

• Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
• Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
• Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
• Managing support processes, including Starter/Leavers and Access Requests
• Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
• Administration of Active Directory and Microsoft 365 environments
• Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners

Essential skills

• Desire to learn, with a genuine passion for all things IT
• Strong analytical and problem-solving skills
• Service focused with a desire to deliver outstanding standards of support
• Experience working in a Windows based support role
• Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
• Excellent listening skills
• Takes ownership of issues and keeps all parties updated with regular progress reports
• Ability to work in an environment with changing priorities
• Action Orientated
• Highest level of integrity, honesty and trust
• Drive for results

Desirable skills

• Experience working with POS software
• Experience working with Microsoft Endpoint or similar technologies.
• Experience working with AV, Mail and Web filtering software.

What we can offer you:

• Staff Discount
• Uniform allowance
• Pension scheme
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture