Service Desk Analyst

Island of Jersey; Jersey Marine; On-site; GBP 18,000 - 24,000; Full time

Job summary

Island of Jersey is seeking a Service Desk Analyst to join our Jersey team. This role is suitable for someone starting a technology career or looking to advance in IT support.

You will provide first-line support to C5 clients, ensure SLAs are met, and log and manage reported issues. The role combines reactive problem-solving with proactive trend analysis for root-cause resolution, plus reporting and auditing calls to ensure clarity and timely updates.

Responsibilities

• Provide first-line support to C5 clients and ensure SLAs are met.
• Log and manage reported issues, including reactive support and proactive problem management for root-cause resolution.
• Report and audit calls in the Service Desk system to ensure clarity, timely updates and quality.

Job description

We have an opportunity available for a Service Desk Analyst to join our Jersey team.

We're welcoming applications from individuals who are ready to launch their journey into the world of technology or take their existing career to the next level.

The role involves providing first-line support to C5 clients, ensuring that Service Level Agreements are met and offering a point of contact to log and manage reported issues. This includes both reactive support and proactive problem management and trending to identify common issues for root cause resolution. Additionally, the role involves reporting and auditing calls logged within the Service Desk system to guarantee clarity, timely updates, and quality.