Service Desk Analyst: First-Line Support & Problem Management

Island of Jersey; Jersey Marine; On-site; GBP 18,000 - 24,000; Full time

Job summary

Island of Jersey is seeking a Service Desk Analyst to join our Jersey team. This role is suitable for someone starting a technology career or looking to advance in IT support.

You will provide first-line support to C5 clients, ensure SLAs are met, and log and manage reported issues. The role combines reactive problem-solving with proactive trend analysis for root-cause resolution, plus reporting and auditing calls to ensure clarity and timely updates.

Responsibilities

• Provide first-line support to C5 clients and ensure SLAs are met.
• Log and manage reported issues, including reactive support and proactive problem management for root-cause resolution.
• Report and audit calls in the Service Desk system to ensure clarity, timely updates and quality.

Job description

Island of Jersey is seeking a Service Desk Analyst to join our Jersey team. This role is suitable for someone starting a technology career or looking to advance in IT support.

You will provide first-line support to C5 clients, ensure SLAs are met, and log and manage reported issues. The role combines reactive problem-solving with proactive trend analysis for root-cause resolution, plus reporting and auditing calls to ensure clarity and timely updates.