Service Desk Analyst

4Square Recruitment Ltd; Guildford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking an IT Service Desk Analyst to join their IT team in Guildford. This entry-level role involves providing vital technical support to users, managing incidents effectively, and enhancing service delivery. Ideal candidates will possess basic IT skills, strong communication, and problem-solving abilities, with opportunities for career growth within IT support.

Qualifications

• Basic Windows OS and Microsoft Office knowledge.
• Ability to work under pressure in a team environment.

Responsibilities

• Handle incoming calls, emails, and tickets, logging and tracking incidents accurately.
• Diagnose and resolve technical issues or escalate when needed.
• Monitor and manage tickets to ensure SLA compliance.

Skills

Communication

Problem Solving

Education

IT-related diploma/NVQ

Job description

3 days ago Be among the first 25 applicants

4Square Recruitment Ltd provided pay range

This range is provided by 4Square Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 4Square Recruitment Ltd

IT Service Desk Analyst (1st Line Support)

Location: Guildford

Employment Type: Contract inside IR35

Contract is 12 months

About the Role:

Join a dynamic IT team as a 1st Line Service Desk Analyst, providing essential technical support to internal users across multiple sites. You’ll be the first point of contact for IT incidents and queries, ensuring smooth operations and excellent customer service in line with SLAs.

This is a fantastic opportunity for someone with strong communication skills, a passion for problem-solving, and a desire to grow in IT support.

Key Responsibilities:

• Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service Desk tool.
• Diagnose and resolve technical issues (hardware, software, network) or escalate to 2nd/3rd line teams when needed.
• Develop "quick win" solutions to reduce escalations and improve efficiency.
• Monitor and manage tickets to ensure SLA compliance.
• Support general IT activities, including documentation, procurement, and system updates.
• Work shift patterns (between 8am–6pm) as part of a collaborative team.

What We’re Looking For:

• Basic Windows OS and Microsoft Office knowledge.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure in a team environment.

Desirable (but not essential):

• IT-related diploma/NVQ or ITIL awareness.
• Experience with remote support tools.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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