Service Desk Analyst

FNZ; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading financial services company delivering IT support across diverse systems. This role requires providing top-notch support to users, managing system access and troubleshooting IT issues within an innovative and dynamic environment focused on growth and diversity.

Benefits

Career advancement based on contribution

Financial rewards for high performers

Global career opportunities

Qualifications

• Experience in a similar support role preferred.
• Good team player with ability to work independently.
• Knowledge of virtualisation and network fundamentals.

Responsibilities

• Providing First Line Support to users via Helpdesk Software.
• Managing user access for internal applications.
• Performing basic connectivity and network troubleshooting.

Skills

Communication

Troubleshooting

Teamwork

Tools

Intune

Active Directory

Microsoft 365

Job description

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software

• Desktop Deployment Services (preferably Intune/Autopilot)

• Azure and on Prem Active Directory Users & Groups management and Group policy

• Microsoft Email systems

• All user access for FNZ Internal bespoke applications

• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices

• Asset Register Maintenance

• Remote support to other internal clients

• Daily checks and BAU monitoring and fault resolution

• Ensuring that the correct service desk processes and procedures are followed

• Basic connectivity and network troubleshooting

• Knowledge sharing and mentoring

• Documentation of technical fault solutions

• Recommend improvements to all aspects of the IT services

• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage

• English on communicative level

• General infrastructure skills and knowledge of Microsoft Desktop and Server products

• An understanding of Virtualisation (ESXi / vSphere) , Active Directory

• A good understanding of IP network fundamentals

• Good team player with the ability to work under direction or independently

Opportunities

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;

• Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;

• We provide significant financial rewards for high performing individuals;

• We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.

If this sounds like you then please a pply!

At FNZ, we recognize that diversity, inclusion and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.