Service Desk Analyst

TN United Kingdom; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Chichester is seeking a Service Desk Analyst to deliver high-quality IT support services. The role involves managing daily workloads and excess tickets, ensuring users receive timely assistance. The ideal candidate will be personable and experienced with Microsoft technologies, including Office 365 and Active Directory. This is an onsite position requiring five days a week in Chichester.

Qualifications

• Experience with Microsoft Stack, Active Directory, and Windows 10/11.
• Proficient in using Halo ITSM for ticketing.

Responsibilities

• Provide first point of contact IT support for users.
• Assist with IT support ticket excess.

Skills

IT Support

Communication

Tools

Microsoft Stack

Active Directory

Windows 10/11

Halo ITSM

Job description

Service Desk Analyst – Chichester – Onsite

My customer is looking for a Service Desk Analyst to manage BAU workload and ticket excess. The ideal candidate will be a personable Service Desk Analyst with a professional passion for providing high-quality IT support services.

Key responsibilities of the Service Desk Analyst:

1. Provide first point of contact IT support for users across the business.
2. Assist with an excess of IT support tickets.

Service Desk Analyst Experience/Technologies:

• Microsoft Stack including Office 365 – Administration and support
• Active Directory – User support
• Understanding of Windows 10/11 operating systems – Administration and support
• Using Halo ITSM ticketing system to respond to portal requests – User support

The successful candidate will be required to work 5 days a week onsite in Chichester.

To discuss this exciting Service Desk Analyst opportunity in more detail, please APPLY NOW for a no-obligation chat with your VIQU Consultant. Additionally, you can contact Matt Farrell by exploring the VIQU IT Recruitment website.

To be the first to hear about other Service Desk Analyst roles and exciting opportunities, follow us on LinkedIn and Twitter: VIQU_UK.