Service Desk Shift Analyst

Babcock International Group; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in defense and community safety is seeking a Service Desk Shift Analyst in Portsmouth. This full-time role offers a dynamic work environment with responsibilities in IT support, customer service, and opportunities for professional development. Join a team dedicated to creating a safe and secure world while enjoying generous benefits and a commitment to diversity and inclusion.

Benefits

Generous holiday allowance

Matched pension contributions

Access to health and wellness programs

Employee share schemes

Professional fee reimbursement

Special leave for reservists and volunteering

Development opportunities

Qualifications

• Customer service experience (face-to-face or over the phone) is essential.
• Entry-level service desk or call centre experience preferred.
• Knowledge of systems like Active Directory and Microsoft Applications.

Responsibilities

• Provide excellent 1st line support for software, hardware, and network issues.
• Answer calls, chats, and service requests, logging interactions.
• Perform checks and monitoring activities on Babcock infrastructure.

Skills

Customer service experience

Entry-level service desk experience

Knowledge of Active Directory

Knowledge of Microsoft Applications

Passion for IT

Tools

Ticketing systems

Job description

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Job Details

Job Title: Service Desk Shift Analyst
Location: Portsmouth, Hampshire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits + Overtime
Role Type: Full time / Permanent
Role ID: SF 64420

About Babcock

At Babcock, we’re working to create a safe and secure world. Join us as a Service Desk Shift Analyst at our Lakeside Offices, Portsmouth, Hampshire.

The Role

As a Service Desk Shift Analyst, you'll support and provide excellent 1st line support for software, hardware, and network issues. You'll be part of our Corporate Services team, supporting customers and developing your career.

We offer onboarding training for 4-6 weeks, with additional training available after 6 months to develop specialised skills. Your daily responsibilities include answering calls, chats, and service requests, logging interactions, providing customer service, escalating issues, and supporting our 2nd and 3rd line teams. You will also perform checks and monitoring activities on Babcock infrastructure during your shift.

Working Hours

This is a full-time role, 40.5 hours per week, working 4 days on, 4 days off. Shifts start as early as 6:30 am and finish by 8:30 pm, with 12-hour shifts. The role is based at our Portsmouth offices with home working arrangements.

Essential Experience

• Customer service experience (face-to-face or over the phone)
• Entry-level service desk or call centre experience
• Experience with ticketing systems
• Knowledge of systems like Active Directory and Microsoft Applications
• A passion for IT

Qualifications

We value diverse backgrounds. If you have the required experience or willingness to learn, we want to hear from you.

Security Clearance

The successful candidate must obtain and maintain SC and DV security clearances. Certain roles are subject to UK security vetting requirements, which may be affected by nationality, citizenship, or residency.

What We Offer

• Generous holiday allowance
• Matched pension contributions and life assurance
• Access to health and wellness programs
• Employee share schemes and shopping discounts
• Professional fee reimbursement
• Special leave for reservists and volunteering
• Development opportunities and wellbeing support

About Babcock

With over a century of service, Babcock supports national defense, community safety, and global development. We are committed to diversity and inclusion, flexible working, and supporting employees with disabilities. For reasonable adjustments during the application process, contact [e-mail].

Closing date: 30/05/2025