Service Desk Analyst

TN United Kingdom; Castle Donington; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking enthusiastic Service Desk Analysts to join their dynamic team. This role offers a unique opportunity to provide first-line technical support while participating in a comprehensive 12-week training program. With a focus on resolving workplace issues efficiently, you'll help colleagues maintain productivity. Enjoy the flexibility of remote work with occasional office days in Castle Donington. This position not only offers valuable experience but also opens doors for career progression within the company. If you're ready to enhance your skills and contribute to a supportive team, this role is perfect for you.

Benefits

6 weeks paid training

80% remote work

Free parking

Refer a friend scheme

Casual dress code

Internal reward and recognition

Social and charity committee

Qualifications

• Desire to provide excellent customer service and learn new skills.
• Ability to diagnose and resolve technical issues effectively.

Responsibilities

• Provide a single point of contact for IT incidents.
• Diagnose and resolve technical issues to minimize downtime.

Skills

Technical Support

Problem Solving

Customer Service

Teamwork

Education

High School Diploma

Job description

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Are you based around the Nottingham, Derby or Leicester area?

Lorien’s client, an FTSE company accredited with Investors in People Platinum and Customer Service Excellence are looking for 12 x Service Desk Analysts to join their team!

Position overview

As a Service Desk Analyst you will be based within the Workplace Service Centre providing 1st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.

Responsibilities

• Provide a single point of contact to internal colleagues reporting IT related incidents.
• Diagnose and resolve technical issues at first level to minimise downtime to colleagues
• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve

Candidate requirements

• A desire to provide customers with excellent services
• A desire to learn new skills
• Ability to work in a great team
• Ability to use problem solving techniques to capture details and make sound decisions
• Have lived in England for at least 3 years
• Can commit to 12 weeks of learning
• Have access to a reliable internet connection with a PC/ Laptop
• Progression opportunities available directly with Lorien’s client
• Position is remote with 1 day per week in the office (Castle Donnington, DE74)
• First 6 weeks on intensive training program before joining the main operation working hours of 8am – 4pm (3 days per week office based during training
• Once fully trained role is based on shift pattern basis between the hours of 3.30am and 9pm (based on a 7 hour working day)

What you get:

• 6 weeks paid training
• 80% of role working from home with kit (if required)
• Free parking when at site
• Refer a friend scheme
• Casual dress code
• Internal reward and recognition
• Social and charity committee

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.