Service Desk Agent – 24/7 Customer Support

nLighten HQ BV; Milton Keynes; On-site; GBP 26,000 - 38,000; Full time

Job summary

nLighten is seeking a Service Desk Support Agent in Milton Keynes to join a fast-growing European data-centre platform. You will be the first point of contact for customers and internal teams, handling requests, incidents, and queries in a 24/7 operational environment.

You will collaborate with Operations, Technical Teams and Sales to deliver excellent service, maintain accurate records in Salesforce and ticketing systems, and help improve processes as the business expands.

Qualifications

• Experience in a Service Desk, Helpdesk, or customer-facing role.
• Ability to thrive in a fast-paced environment with changing priorities.
• Fluency in written and spoken English; additional languages are beneficial.
• Experience using Salesforce and ticketing or case-management tools.
• Knowledge of data centre, IT infrastructure, cloud or technology sectors is advantageous.

Responsibilities

• Act as the first point of contact for customer queries via telephone, email, and ticketing systems.
• Monitor and manage service requests, incidents, and tickets across multiple channels.
• Ensure tickets are assigned and progressed in line with service expectations.
• Escalate ageing or business-critical tickets promptly to relevant stakeholders.
• Maintain clear and professional communication throughout the lifecycle of requests.
• Assist with customer onboarding and maintain accurate customer records.

Skills

Customer service

Communication skills

Multitasking

English fluency

Teamwork

Tools

Salesforce

Ticketing systems

Job description

nLighten is seeking a Service Desk Support Agent in Milton Keynes to join a fast-growing European data-centre platform. You will be the first point of contact for customers and internal teams, handling requests, incidents, and queries in a 24/7 operational environment.

You will collaborate with Operations, Technical Teams and Sales to deliver excellent service, maintain accurate records in Salesforce and ticketing systems, and help improve processes as the business expands.