Service Desk Agent

talenIQ Ltd; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a proactive Service Desk Agent to enhance customer experience in Cardiff. The role involves managing support tickets and requires strong multitasking and troubleshooting skills. Ideal for candidates ready to start promptly.

Benefits

Bonus scheme

Excellent benefits

Qualifications

• Proven experience in service delivery with excellent customer experience skills.
• Ability to manage and resolve 20–30+ support tickets daily with high accuracy.

Responsibilities

• Elevating customer experience across various new services.
• Delivering service against specific compliance services.

Skills

Customer Experience

Multitasking

Troubleshooting

Tools

HubSpot

Zendesk

Freshdesk

Job description

This range is provided by talenIQ Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from talenIQ Ltd

Position: Service Delivery Agent / Customer Support / Operations (Anti-Money Laundering & Compliance Services)

We are seeking a proactive, customer-focused Service Desk Agent to join our fast-growing FinTech client in Cardiff. Your role will involve elevating customer experience across various new services.

Ideal candidates will have prior experience in contact centres, operations, or service delivery environments, handling inbound and outbound calls, and managing 20-30 support tickets daily.

This contract role is assessed as outside IR35.

The role combines strategic thinking, operational expertise, and analytical skills to enhance service quality and customer satisfaction.

Required experience includes:

• Proven experience in service delivery with excellent customer experience skills.
• Experience with ticketing systems such as HubSpot, Zendesk, Freshdesk, or similar.
• Ability to manage and resolve 20–30+ support tickets daily with high accuracy.
• Strong multitasking skills across multiple systems and platforms.
• Basic troubleshooting skills for common technical issues.
• Experience in process improvements, especially in service payment processing and chasing, is a plus.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

You will deliver service against specific compliance services, requiring multitasking across multiple systems.

This is a hybrid role with a minimum of 2-3 days per week in Cardiff city centre.

We aim to fill this position promptly. Candidates available to start immediately or within two weeks are encouraged to apply. The package includes a basic salary, bonus scheme, and excellent benefits.

This is a great opportunity for individuals ready to join without delay.

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Services offered are through both an employment agency for permanent roles and an employment business for contract staffing.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Analyst, Administrative

Industries

• Financial Services, Insurance, Banking