Service Designer (Must hold current SC)

Amber Labs; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking consultancy that empowers autonomy and promotes experimentation. As a Service Designer, you will play a pivotal role in high-profile government projects, crafting user-centred services that adhere to GDS standards. This position offers a dynamic and collaborative environment, where your contributions will significantly impact service delivery and user experience. With a commitment to diversity and inclusion, the company fosters a culture of respect and growth. If you are passionate about service design and eager to make a difference in the public sector, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Company Pension Plan

25 Days Annual Leave

Flexible Work Environment

Employee Referral Program

Access to Perkbox

Choose Your Device (PC or Mac)

Qualifications

• Strong experience in service design within government projects.
• Deep understanding of GDS Service Standard and accessibility guidelines.

Responsibilities

• Design end-to-end services that meet user needs and align with GDS standards.
• Conduct user research and collaborate with cross-functional teams.

Skills

Service Design

User Research

Agile Methodologies

Stakeholder Engagement

GDS Standards

User-Centred Design

Job description

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At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

About the Role:

We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects, designing end-to-end services that meet user needs while aligning with government digital standards.

Key Responsibilities:

• Service design activities across the full service lifecycle, from discovery to live.
• Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred services.
• Develop service maps, blueprints, and process flows to visualise and improve user journeys.
• Work closely with policy, operational, and technical teams to design holistic services.
• Ensure services align with GDS Service Standards and follow accessibility and inclusion best practices.
• Facilitate workshops and stakeholder engagements to co-design and validate service improvements.
• Iterate service designs based on user feedback, analytics, and performance metrics.
• Contribute to service assessments and ensure services pass GDS assessments where applicable.
• SC Cleared
• Strong experience in service design within government projects.
• Deep understanding of GDS Service Standard, GOV.UK patterns, and accessibility guidelines.
• Proficiency in mapping user journeys, service blueprints, and process flows.
• Experience working in Agile teams using Agile methodologies.
• Strong stakeholder engagement skills, with the ability to influence and drive change.
• Familiarity with digital transformation and user-centred design principles.

Benefits:

• Competitive salary and performance-based bonus structure.
• Join a rapidly expanding start-up where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a 12-month fixed-term contract, and all employees are required to hold current active SC clearance. Please note that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will contact shortlisted candidates to advise on the next steps. The interview process typically involves two stages; in some cases, a third stage with company Partners may be included if deemed necessary.

Seniorities and Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time

Job Function and Industry

• Job function: Information Technology
• Industries: IT Services and IT Consulting