Service Designer

Civil Service World; Newport; In loco; GBP 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working with no core hours (6

30 days annual leave + Bank Holidays

Civil Service Pension scheme (28% avg)

Descrizione del lavoro

Companies House is seeking an experienced Senior Executive Officer DDaT Lead in Newport to lead Service Design across complex services, map end-to-end user journeys and work with stakeholders to identify user-centred solutions.

You will collaborate with multidisciplinary teams, uphold GOV.UK standards, advocate user needs, and develop design concepts using common components from government design patterns. This permanent role offers flexible working and a strong Civil Service pension.

Competenze

• Experience designing services for a wide range of users including those with assisted digital needs.
• Ability to map user journeys and write personas for multiple audiences.
• Experience leading and developing others and growing a community of practice.
• Familiarity with GOV.UK accessibility regulations and inclusive design.
• Knowledge of GOV.UK Service Standard, GDS Design System and Service Manual milestones.

Mansioni

• Act as advocate for user needs and influence delivery to meet them.
• Work with a multi-disciplinary team including product, content, research and IT colleagues.
• Lead service design across complex services to solve the whole user problem.
• Develop design concepts using common government components and iterate via research and analytics.
• Promote the value of user-centred design across the organisation.
• Identify high-level needs and epics to influence the product roadmap.
• Map user experiences and simplify end-to-end journeys for digital and non-digital paths.
• Ensure solutions meet policy intent and accessibility requirements.

Conoscenze

Service design

Agile teams

User-centred design

Accessibility & inclusive design

Stakeholder engagement

Strumenti

GOV.UK Service Standard

GDS Design System

Descrizione del lavoro

Job grade Senior Executive Officer DDaT Lead

Contract type Permanent

Are you an experienced Service Designer looking for a new opportunity?

Do you enjoy working closely with stakeholders to identify the most user centred solution?

Then we have the role for you!

Companies House has a well-established User Centred Design team within our DDaT directorate which includes a team of interaction designers, content designers, user researchers and performance analysts. Our services are critical for the UK economy and as an organisation we are committed to making them as user friendly and inclusive as possible.We are looking for an experienced Service Designer to join the team who will lead on mapping our service flows and working with stakeholders to identify the most user centred solutions.

The User-Centred Design (UCD) team sits within the Product Design Directorate, alongside the Product Management and Business Analysis teams. The UCD team is a community of 6 teams. There are: Service Design, Interaction Design, Content Design, Accessibility, User Research, and Performance Analytics. Each team supports each other to review insights from our performance analytics and user research to understand user needs and co-design user-centred services.

Our core values are empathy, collaboration and making working together fun!

Our strategic objective is to innovate and ensure the organisation delivers services that work for everyone.

Why choose Companies House?

At Companies House we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success.

Our benefits include:

• Flexible working with no core hours (between 6am and 8pm)
• 30 days annual leave + Bank Holidays
• Enrolment into the Civil Service Pension scheme, with an average employer contribution of 28%

Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign.

As our digital ambition is to move towards a service led organisation, we are currently in the process of mapping out the end-to-end user experience to move towards a simple and intuitive design that meets the needs of all our users and delivers the objectives of the Economic Crime Act.

As a service designer, you’ll be an advocate of user needs and the GOV.UK Service Standard . This role will be critical in mapping the "as is" user experience, highlighting user pain points and exploring how we can solve the whole problem for users.

By bringing together key stakeholders, you’ll aim to ensure that there is a common understanding of our service design challenges for both digital and non-digital user journeys and engage with product, technical, policy, and communications teams to explore different solutions.

You will:

• act as an advocate of user needs and service design, and influence the delivery of services to ensure that these user needs are met
• work with a multi-disciplinary team, including service managers, product managers, content designers, interaction designers, user researchers, performance analysts, and technical, policy and operational colleagues
• have responsibility for service design across complex services, ensuring services solve the whole problem for users and meet both user needs and policy intent
• lead on the development of design concepts for services, making best use of common component design patterns from across government, and iterating based on research, analytics and user feedback
• provide expertise to the team on accessibility requirements and inclusive design
• help identify high level needs and epics to influence the product roadmap and how the backlog is prioritised
• map the experience of users and highlight areas where it can be improved
• explore ways of simplifying complex end-to-end processes for digital and non-digital journeys
• identify design challenges and explore ways of solving them using best practice across government
• understand and work within constraints to deliver the most user-friendly solution to users
• promote the value of service design across the organisation

Person specification

We are looking for the following experience and skills which will be assessed at sift and interview.

The successful candidate will be someone who has:

• experience of working in an agile environment with multidisciplinary teams
• experience of designing services for a wide range of users including novice users and users with assisted digital and accessibility needs
• ability to understand technical limitations and work within constraints to deliver the most user-friendly solution to users
• expert knowledge of the discipline of service design including mapping user experience and writing personas for multiple audiences
• experience of using different methods of telling the user stories
• experience of having difficult conversations with stakeholders and trying to influence their decision making based on user needs
• expert knowledge of the discipline of service design including mapping user experience and writing personas for multiple audiences
• experience of leading and developing others and growing a community of practice
• ability to influence stakeholders and promote the value of user-centred design
• familiarity with GOV.UK accessibility regulations and inclusive design
• knowledge of the GOV.UK Service standard, GDS Design System, and the milestones of each delivery phase according to the Service Manual, or equivalent
• an awareness of the GOV.UK Design system and the GOV.UK Style guide

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Delivering at Pace
• Developing Self and Others

Technical skills

We'll assess you against these technical skills during the selection process:

• Mapping of user needs and designing services to meet them

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

The profession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

Building the government of tomorrow

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples of Government Digital and Data roles:

• User Researcher
• Content Designer
• Software Developer
• Delivery Manager
• Business Analyst
• Product Manager
• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.