Senior Service Designer

Pimento Connection Ltd; Greater Manchester; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Share option scheme

Hybrid working

Outputs over optics

Work with founders

Professional development

Job summary

Pimento Connection Ltd. is seeking a Service Designer to shape digital and human-centered public sector services.

You will blend user research, service blueprinting, and prototyping using Figma, Miro, and Lucid, collaborating with clients and multidisciplinary teams to deliver usable, inclusive services. Responsibilities include leading workshops, mapping journeys, and developing blueprints while aligning with GDS standards.

Qualifications

• Design end-to-end services in multidisciplinary teams.
• Proficient with Figma, Miro, or equivalent prototyping tools.
• Apply user-centred design principles and GDS Service Standards.
• Strong visual communication and storytelling skills.
• Experience in agile delivery environments and UK public-sector projects.

Responsibilities

• Lead and facilitate workshops, interviews, and co-design sessions with users and stakeholders.
• Develop end-to-end service blueprints, user journeys, and interaction flows.
• Create low- to high-fidelity prototypes using Figma or equivalent design tools.
• Collaborate with researchers, product owners, and developers to iterate on designs.
• Communicate complex ideas visually and clearly, adapting for different audiences.
• Ensure designs meet GDS Service Standard and accessibility requirements.
• Support discovery and alpha phases, translating research findings into actionable service concepts.
• Document service artefacts and contribute to internal design frameworks.
• Support business development and proposal activity where service design is a differentiator.

Skills

End-to-end service design

Figma/Miro proficiency

User-centered design

Visual communication

Stakeholder facilitation

Agile delivery

Public sector experience (UK)

Service design basics

Tools

Figma

Miro

Lucid

Job description

Our customer is looking for a Service Designer to join their growing team. You'll shape the design of digital and human-centred services that make a genuine impact in the public sector. You'll collaborate with clients, users, and multidisciplinary delivery teams – blending user-research insights, service-blueprint thinking, and practical prototyping using tools like Figma, Miro, and Lucid.

You'll play a key role in ensuring services are usable, inclusive, and aligned to real user needs, helping public‑sector organisations deliver simpler, smarter, more joined‑up experiences. This is an excellent opportunity for someone who enjoys the intersection of design thinking, technology, and consultancy.

Key Responsibilities

• Lead and facilitate workshops, interviews, and co-design sessions with users and stakeholders
• Develop end-to-end service blueprints, user journeys, and interaction flows
• Create low- to high-fidelity prototypes using Figma or equivalent design tools
• Collaborate with researchers, product owners, and developers to iterate on designs
• Communicate complex ideas visually and clearly, adapting for different audiences
• Ensure designs meet GDS Service Standard and accessibility requirements
• Support discovery and alpha phases, translating research findings into actionable service concepts
• Document service artefacts and contribute to internal design frameworks
• Support business development and proposal activity where service design is a key differentiator

Essential Skills and Experience

• Experience designing end-to-end services in multidisciplinary teams
• Strong proficiency with Figma, Miro, or equivalent design and prototyping tools
• Understanding of user-centred design principles and GDS Service Standards
• Strong visual communication and storytelling skills
• Excellent stakeholder engagement and facilitation abilities
• Experience designing within agile delivery environments
• Previous experience working in, or consulting for, UK public-sector clients
• Service Designer (Multiple grades, entry level to 7 years' experience

Desirable Skills and Experience

• Experience across discovery, alpha, beta, and live project phases
• Knowledge of service-blueprinting and journey-mapping techniques
• Familiarity with workflow / orchestration or case-management systems
• Experience working alongside developers and technical architects
• Awareness of agentic AI or automation capabilities within service design contexts
• Holds UK security clearance (SC, DV, eDV)

What's on Offer

• The company option scheme gives our employees a stake in the organisation they're building
• Meaningful missions. Tackle high-impact public-sector problems that improve services millions rely on.
• Hybrid Working. Flexible working between our London office, client offices and your home location.
• Outputs over optics. We focus on what gets delivered, not hours online.
• Work shoulder-to-shoulder with founders. Learn from experienced practitioners in a nurturing, hands‑on environment.
• Shape the organisation. your fingerprints will be on the company as it grows.
• Autonomy by default. We empower our people to do what's needed.
• Human > corporate. Sociable, low‑ego, dynamic engagements. No big‑firm stiffness or needless bureaucracy.
• Professional Development. Our customer invests in their people through training and certifications.