Service Designer

Charity Commission; Liverpool; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Civil Service Pension (Defined Benefit

25 days annual leave

Season ticket loan

Bicycle loan

Perkbox/Edenred discounts

Job summary

The Charity Commission in the UK is recruiting a Senior Executive Officer to lead end-to-end service design across digital and offline channels. You will work in a multidisciplinary team to deliver inclusive, accessible services that fulfil regulatory responsibilities.

The role sits in the Digital, Data and Technology function and requires strong stakeholder communication and evidence-based design decisions.

Qualifications

• Understanding of user-centred service design and delivery practices
• Ability to analyse research data and present clear conclusions that colleagues can act on
• Experience prototyping and designing web-based services
• Experience designing and facilitating collaborative design activities in a multidisciplinary team
• Champion accessibility and inclusion, and ensure designs meet accessibility, legal and security requirements
• Relevant certified training in service design, interaction design, UX design or human-centred design
• Proven experience using Azure DevOps and working within Agile or Scrum teams
• Familiarity with prototyping tools such as the Government Digital Service Prototype Kit, Axure and Figma
• Working knowledge of GDS Service Design Standards, or the ability to learn them

Responsibilities

• Clearly explain design problems and decisions to colleagues and stakeholders using appropriate tools and methods
• Design and deliver inclusive, accessible and environmentally sustainable services that meet the needs of all users, ensuring designs meet accessibility regulations and other standards
• Align design work to team goals and the organisation's strategic objectives, identifying risks and opportunities
• Plan and run design sessions with your team, users and internal or external stakeholders, and give and receive constructive feedback
• Analyse and synthesise evidence from user research and web analytics to inform, develop and test design ideas
• Prototype ideas at different fidelities, iterate designs based on successive rounds of research, and use a range of design tools and techniques
• Lead and coordinate design work within your team, communicate the value of user-centred design, and support other designers
• Present reasoned design and business recommendations to key decision-makers, drawing on qualitative and quantitative evidence

Skills

User-centred service design

Data analysis

Prototyping

Collaborative design

Accessibility & inclusion

Agile / Scrum

GDS standards knowledge

Azure DevOps

Prototyping tools (Axure, Figma)

Education

Certified training in service design / UX / HCD

Tools

Axure

Figma

GDS Prototype Kit

Job description

The Charity Commission is the independent regulator of charities in England and Wales. It oversees around 170,000 charities of all sizes, advises trustees, and works to ensure that the £10bn donated annually by the public delivers maximum benefit to society. The Commission operates within the Civil Service and is committed to being a fair, balanced, and independent expert regulator.

The role

This is a 12-month fixed-term contract at Senior Executive Officer (SEO) grade, sitting within the Digital, Data and Technology function. The post-holder works in a multidisciplinary team and is responsible for designing the end-to-end journey of services, helping users complete their goals and enabling the Commission to meet its responsibilities. The work spans transactions, products and content across both digital and offline channels.

What you would do

• Clearly explain design problems and decisions to colleagues and stakeholders using appropriate tools and methods
• Design and deliver inclusive, accessible and environmentally sustainable services that meet the needs of all users, ensuring designs meet accessibility regulations and other standards
• Align design work to team goals and the organisation's strategic objectives, identifying risks and opportunities
• Plan and run design sessions with your team, users and internal or external stakeholders, and give and receive constructive feedback
• Analyse and synthesise evidence from user research and web analytics to inform, develop and test design ideas
• Prototype ideas at different fidelities, iterate designs based on successive rounds of research, and use a range of design tools and techniques
• Lead and coordinate design work within your team, communicate the value of user-centred design, and support other designers
• Present reasoned design and business recommendations to key decision-makers, drawing on qualitative and quantitative evidence

What they are looking for

• Understanding of user-centred service design and delivery practices, including a range of service design methods and when to apply them
• Ability to analyse research data, synthesise findings and present clear conclusions that colleagues can act on
• Experience prototyping and designing web-based services
• Experience designing and facilitating collaborative design activities in a multidisciplinary team
• Ability to champion accessibility and inclusion, and ensure designs meet accessibility, legal and security requirements
• Relevant certified training in service design, interaction design, UX design, design thinking or human-centred design
• Proven experience using Azure DevOps and working within Agile or Scrum teams
• Familiarity with prototyping tools such as the Government Digital Service Prototype Kit, Axure and Figma
• Working knowledge of GDS Service Design Standards, or the ability to learn them

Working arrangements

The role is based across two locations: Bootle (Liverpool), North West England (L20 7HS) and Newport, Wales (NP10 8XG). The Commission operates a flexible hybrid working policy combining office attendance with at least three days of home working per week. Flexible, full-time, part-time and compressed hours working patterns are all available.

Skilled Worker visa sponsorship is not available; candidates must have the right to work in the UK.

Pay and benefits

The salary is £45,348.

• The Civil Service Defined Benefit Pension scheme includes an employer contribution of 28.97% (equivalent to £13,137 per year at this salary).
• The minimum of 25 days paid annual leave (rising by one day per year to a maximum of 30).
• An interest-free season ticket loan and bicycle loan (after two months).
• Discounts on gym membership, cinema tickets and restaurants through the Perkbox and Edenred schemes.