Service Designer

TRIA; Greater London; Hybrid; GBP 101,000 - 129,000; Full time

Job summary

TRIA is seeking an experienced Service Designer for a 6-month contract to support a global HR transformation. The role focuses on simplifying and standardising onboarding, probation and offboarding processes across regions, with remote work and occasional travel to a London office.

You will work with HR, Legal and technology stakeholders to question why steps exist, remove unnecessary complexity, and design lean processes that work across shared service teams worldwide.

Qualifications

• Experience in service design, process design, or business process analysis, with a focus on simplifying and standardising processes.
• Confidence engaging and influencing senior stakeholders, including Legal and Compliance, without close oversight.
• Ability to bring ideas and challenge existing ways of working, rather than just documenting and analysing.
• Comfort operating across global and local process variations, ideally within a shared services context.

Responsibilities

• Collaborate with HR, Legal and technology stakeholders to simplify and standardise processes across regions.
• Design lean, workable processes that hold up across different regions and teams.

Skills

Service design

Process design

Business process analysis

Stakeholder management

Critical thinking

Global-local processes

Tools

ServiceNow

Job description

6-Month Contract - possibility of extension

Remote - occasional travel to a London office

Our client is a large, global professional services firm, employing tens of thousands of people across multiple regions. They are running a major HR transformation programme, harmonising core people processes such as onboarding, probation and offboarding across regions worldwide, in support of a global shared services model.

We're looking for an experienced Service Designer to join this programme. You'll work closely with HR, Legal and technology stakeholders to simplify and standardise processes so they can be delivered consistently by shared service teams globally. This is a process-focused role: you'll be questioning why steps exist, removing unnecessary complexity, and designing lean, workable processes that hold up across different regions and teams.

We are looking for:

• Experience in service design, process design, or business process analysis, with a focus on simplifying and standardising processes
• Confidence engaging and influencing senior stakeholders, including Legal and Compliance, without close oversight
• The ability to bring ideas and challenge existing ways of working, rather than just documenting and analysing
• Comfort operating across global and local process variations, ideally within a shared services context

It would be a bonus if you have:

• Experience with ServiceNow or similar ticket/workflow management platforms
• Prior experience within a shared services or global operating model
• Experience in HR programmes