Service Designer

Vodafone; Farnborough; On-site; GBP 55,000 - 70,000; Full time

Job summary

Vodafone UK seeks a Service Designer to create designs for complex service solutions, ensuring they meet customer requirements. The role involves collaboration with various teams and requires experience in operational processes and solution designs. The position offers a competitive salary and benefits, emphasizing employee well-being and career development.

Benefits

28 days holiday entitlement

Employee discounts

Retail vouchers

Pension plans

Share schemes

Paid leave for charity projects

Qualifications

• Experience in creating and writing Operational Processes.
• Demonstrable experience of designing complex service solutions.
• Knowledge of procurement frameworks for public sector clients.

Responsibilities

• Produce designs for complex opportunities involving multiple products.
• Collaborate with Programme and Project Managers in cross-functional teams.
• Review Customer Contracts and identify gaps for compliance.

Skills

Operational Processes

Influencing

Solution Designs

Security Clearance

Tools

SDWAN

IP Networking

Unified Communications

LAN/WAN

Network Monitoring

Security Solutions

IT Managed Services

Job description

Location:

Farnborough (onsite)

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full Time (Mon-Fri 37.5 hours per week)

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability, and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword; it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

What You’ll Do

The Service Designer role involves producing designs for complex opportunities that include multiple towers and products. This includes reviewing solution designs developed by Solution Architects and providing peer reviews to ensure solutions are designed, costed, and documented in line with customer requirements and contracts.

The Service Designer collaborates with Programme and Project Managers in cross-functional and virtual teams, representing all Vodafone ITIL Functions in creating key customer-facing operations material.

Additionally, the Service Designer interfaces directly with customers and third-party suppliers involved in the creation and delivery of each solution. The role requires experience with procurement frameworks and processes associated with both public sector and CNI clients, including awareness of public sector procurement via OJEU and UK Government Frameworks.

• Customer Ops Manual (COM) – Responsible for production and handover into BAU
• Attend pre and post Sales Design workshops and represent the Vodafone ITIL Stakeholders
• Review Customer Contracts and Requirements documentation to identify gaps and conflicts. This will ensure Contractual Support Compliance
• Creation of reference service architecture & design models for future opportunities
• Service requirements review and assessment against standard, optional, and bespoke offerings

Who You Are

• Experienced in creating and writing Operational Processes
• Ability to influence and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable
• Understand the Fixed Product and Support processes
• Demonstrable experience of designing and/or delivering complex service solutions
• Working knowledge of solution designs including: SDWAN & IP Networking, Unified Communications, LAN/WAN, Internet Access solutions, Network Monitoring & Optimization, Security solutions, Mobility and Mobile Data Services, IT Managed Services
• Security Clearance: This position requires the person to hold or be eligible to undergo UK Developed Vetting (DV) clearance

What We Offer

We believe that taking care of our employees is key to their success. We offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. Our benefits include employee discounts, retail vouchers, pension plans, and share schemes. We are committed to supporting your career development with top learning tools and parental leave policies.

Together we can

Vodafone UK is regulated by the Financial Conduct Authority. All employment offers are subject to background checks, including criminal and financial checks, to meet regulatory standards.

If you require reasonable adjustments or have accessibility needs during recruitment, please refer to the Accessibility section on our Careers website for guidance.