Service Design & Improvement Architect

Nationwide; Swindon; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Nationwide is seeking a Service Design and Improvement Architect to lead the design and continuous improvement of People services, using insights to simplify processes and enhance digital experiences. You will partner with People, Digital and business teams to modernise services, expand self-service, and deliver meaningful improvements for colleagues on their career journey.

This 12-month secondment offers hybrid working; regular travel to Swindon and regional offices; two office days per week

Job description

Help shape the future of People services at Nationwide.

As a Service Design and Improvement Architect, you'll lead the design and continuous improvement of services that support colleagues throughout their career journey. You'll use data, insight and colleague feedback to simplify processes, enhance experiences and drive operational excellence across the People function.

Working with stakeholders across People, Digital and the wider business, you'll identify opportunities to modernise services, increase the use of digital tools and self-service solutions, and deliver meaningful improvements that make it easier for colleagues to access support and information.

This is an exciting opportunity for someone passionate about service design, continuous improvement and innovation. You'll play a key role in creating simpler, smarter and more colleague-focused services, while helping shape the future of People operations through digital transformation and emerging technologies, including AI.

Join us and make a real impact by designing services that are efficient, intuitive and built around colleague needs.

About the Team

This role sits withinthe recently formed People Operational Excellence team, part of thePeople Chief Operating Office (People COO), which leads operational excellence, service design, continuous improvement and digital innovation across the People function. The team is focused on creating simpler, smarter and more effective People services that support colleagues and business success.

The Opportunity

As a Service Design and Improvement Architect, you'll lead the design and improvement of People services, driven by insights and colleague feedback, you will work to simplify processes, enhance digital experiences and deliver meaningful change. You'll partner with a range of People teams to create services that are intuitive, efficient and future-ready.

Your Impact

The services you shape will make it easier for colleagues to access support, information and guidance throughout their career journey. By improving experiences, reducing complexity and increasing the use of digital solutions, you'll help colleagues spend less time navigating processes and more time focusing on what matters most.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend ourSwindonsite approximatelyonce per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office.If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.