Service Design & Digital Transformation Analyst

University of Leicester; Leicester; On-site; GBP 42,000 - 60,000; Full time

Job summary

The University of Leicester is seeking a Service Design Analyst to help shape the future of our digital products, services and processes across academic and professional services. You will discover user needs, analyse business processes, and help design services that deliver better outcomes for staff and students.

You will facilitate workshops, capture and define requirements, support solution design, and play a key role in testing, implementation and business change activities across a varied

Qualifications

• Experience in Business Analysis, Service Design, Process Improvement or Digital Transformation.
• Strong workshop facilitation and stakeholder engagement skills.
• Experience eliciting, documenting and managing business and functional requirements.
• Ability to analyse complex processes and design effective future-state solutions.
• Experience supporting testing, implementation and adoption activities.
• Excellent communication, problem-solving and relationship-building skills.

Responsibilities

• Discover user needs and analyse business processes to shape services.
• Facilitate workshops, capture and define requirements, and support solution design.
• Test, implement and drive business change activities across projects.
• Collaborate across academic and professional services on a varied portfolio of initiatives.

Skills

Business Analysis

Service Design

Process Improvement

Digital Transformation

Tools

Microsoft Power Platform

Power Apps

Power Automate

Copilot Studio

Job description

The University of Leicester is seeking a Service Design Analyst to help shape the future of our digital products, services and processes across academic and professional services. You will discover user needs, analyse business processes, and help design services that deliver better outcomes for staff and students.

You will facilitate workshops, capture and define requirements, support solution design, and play a key role in testing, implementation and business change activities across a varied