Service Design Analyst

University of Leicester; Leicester; On-site; GBP 42,000 - 60,000; Full time

Job summary

The University of Leicester is seeking a Service Design Analyst to help shape the future of our digital products, services and processes across academic and professional services. You will discover user needs, analyse business processes, and help design services that deliver better outcomes for staff and students.

You will facilitate workshops, capture and define requirements, support solution design, and play a key role in testing, implementation and business change activities across a varied

Qualifications

• Experience in Business Analysis, Service Design, Process Improvement or Digital Transformation.
• Strong workshop facilitation and stakeholder engagement skills.
• Experience eliciting, documenting and managing business and functional requirements.
• Ability to analyse complex processes and design effective future-state solutions.
• Experience supporting testing, implementation and adoption activities.
• Excellent communication, problem-solving and relationship-building skills.

Responsibilities

• Discover user needs and analyse business processes to shape services.
• Facilitate workshops, capture and define requirements, and support solution design.
• Test, implement and drive business change activities across projects.
• Collaborate across academic and professional services on a varied portfolio of initiatives.

Skills

Business Analysis

Service Design

Process Improvement

Digital Transformation

Tools

Microsoft Power Platform

Power Apps

Power Automate

Copilot Studio

Job description

Alongside our AI ambitions, we are delivering an ambitious programme of digital transformation across our core business services. To support this journey, we are looking for a talented Service Design Analyst to help shape the future of our digital products, services and processes. Working closely with colleagues across academic and professional services, you will discover user needs, analyse business processes, and help design services that deliver better outcomes for staff and students. You will facilitate workshops, capture and define requirements, support solution design, and play a key role in testing, implementation and business change activities. You will work across a varied portfolio of initiatives, including digital process improvement, service redesign, automation opportunities, and enterprise systems transformation.

We're looking for someone who can combine strong analytical skills with a passion for designing better services and business processes. You will bring:

• Experience in Business Analysis, Service Design, Process Improvement or Digital Transformation.
• Strong workshop facilitation and stakeholder engagement skills.
• Experience eliciting, documenting and managing business and functional requirements.
• The ability to analyse complex processes and design effective future-state solutions.
• Experience supporting testing, implementation and adoption activities.
• Excellent communication, problem-solving and relationship-building skills.

Desirable Experience

We would be particularly interested in candidates with experience of:

• Microsoft Power Platform (Power Apps, Power Automate and Copilot Studio).
• Low-code process automation and digital workflow solutions.
• Agile, Lean, Continuous Improvement or Service Design methodologies.
• Working within large, complex organisations such as Higher Education, Healthcare or the Public Sector.

We are proud to be one of the first universities in the UK to roll out Microsoft 365 Copilot across our community, placing us at the forefront of AI-enabled transformation in higher education. Through this partnership, we are reimagining how staff and students experience digital services, unlocking new ways of working, improving decision-making, and delivering real impact at scale.

As part of the University's ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found The University of Leicester has been changing the world, and changing people's lives, for 100 years. When you join us, you'll become part of a community of , which includes not only our staff and our current students but also thousands of Leicester graduates around the world. As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive. We're committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.