Service Design Consultant - MSP & AI Solutions

Service Design Jobs; Shoreham-by-Sea; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Holiday allowance

Hybrid working options

Enhanced maternity/paternity/adoption

Volunteer day

Company benefits

Job summary

Focus Group is looking for a Service Design Consultant to join a hybrid team from Shoreham, Exeter, Birmingham or Manchester offices. You will support Service Design Architect, Service Management and Pre-sales in delivering standard and bespoke managed services, combining scoping, bids and hands-on service design.

You’ll help create co-managed service versions, write tender responses, and support handover to delivery teams to ensure a smooth early life.

Qualifications

• Essential: MSP background in a technical/service environment.
• Essential: strong problem-solving and strategic thinking.
• Essential: excellent communication; can explain tech to non-technical people.
• Essential: knowledge of Microsoft 365, Azure, AVD, Windows Server, storage, networking (HPE/Meraki/SonicWall).
• Essential: cybersecurity basics incl. Zero Trust, SASE, CASB, EDR/XDR, SOC, ISO 27001.
• Essential: familiarity with MSP tools (IT Glue, Datto, ServiceNow).
• Essential: strong AI and automation proficiency.
• Essential: ITIL familiarity; bids/tenders experience.
• Essential: bid writing and presenting; commercial awareness; travel willingness.

Responsibilities

• Join meetings/workshops to capture business and service requirements.
• Ensure proposed services meet customer needs and are commercially feasible.
• Review proposals for operational supportability with Service Teams.
• Create co-managed versions of standard services for customers.
• Write tender responses and presentations highlighting business benefits and savings.
• Lead design workshops pre/post-sale and participate in bid teams.
• Produce and maintain Service Design and Service Description documents.
• Handover won opportunities to delivery teams for smooth life support.
• Provide feedback to Product Owners and Architect to improve standard services.

Skills

MSP background

Problem solving

Communication skills

Microsoft 365

Azure

Azure Virtual Desktop

Windows Server

Networking (HPE Meraki SonicWall)

Cyber security basics

Zero Trust

SASE

CASB

EDR/XDR

SOC

Vulnerability testing

ISO 27001

IT Glue

Datto

ServiceNow

AI and automation

ITIL

Bid management

Bid writing

Presentation skills

Commercial awareness

Travel willingness

Tools

IT Glue

Datto

ServiceNow

Job description

Focus Group is looking for a Service Design Consultant to join a hybrid team from Shoreham, Exeter, Birmingham or Manchester offices. You will support Service Design Architect, Service Management and Pre-sales in delivering standard and bespoke managed services, combining scoping, bids and hands-on service design.

You’ll help create co-managed service versions, write tender responses, and support handover to delivery teams to ensure a smooth early life.