Service Design Consultant - Local Government projects

Project Blackbook; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a leading consultancy as a Service Design Consultant focused on local government projects. You'll work on enhancing service delivery through user research and co-creation. Ideal candidates will possess service design experience within public sector environments, aiming to improve customer experiences and operational efficiency.

Qualifications

• Experience supporting the design and delivery of services for clients in local government.
• Proven experience delivering service design in complex environments.
• Nice to have: Experience working in local government projects.

Responsibilities

• Run service design training for service leads in the Council.
• Conduct user research to understand needs and pain points.
• Facilitate workshops and co-creation sessions with stakeholders.

Skills

User research

Journey mapping

Prototyping methods

Education

Relevant degree or equivalent experience

Job description

Service Design Consultant - Local Government projects

Join to apply for the Service Design Consultant - Local Government projects role at Project Blackbook

Service Design Consultant - Local Government projects

Join to apply for the Service Design Consultant - Local Government projects role at Project Blackbook

This range is provided by Project Blackbook. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: Service Design Consultant - Local Government projects

Project duration: Varies from 1-6 months

We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And, has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.

We’ve a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform.

Role: Service Design Consultant - Local Government projects

Consulting Seniority: Consultant - Manager

Day rate: £300-£450/day (outside IR35)

Project duration: Varies from 1-6 months

We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And, has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.

We’ve a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform.

Tasks

• Run service design training, coaching and mentoring to service leads in the Council as part of a programme to build the Council's capabilities, especially in Adult, Children's and Place services


• Conduct user research to understand needs, behaviours, and pain points


• Develop personas, journey maps, and service blueprints


• Facilitate workshops and co-creation sessions with stakeholders and users


• Design service concepts and testable prototypes


• Work closely with delivery, product, and ops teams to align implementation

Requirements

• An independent consultant


• Nice to have: Experience working in local government projects


• Proven experience delivering service design in complex environments


• Strong command of user research, journey mapping, and prototyping methods

Consulting levels considered:

- Consultant; Senior Consultant; Manager

We appreciate you making an application and aim to respond to all candidates.

Many thanks,

Blackbook Community Team

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting

• Industries

  Professional Services

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