Service Design Consultant - Local Government projects

Project Blackbook LTD; London; On-site; Confidential; Full time

Job summary

Join a leading boutique consultancy as a Service Design Consultant on transformational local government projects. You will leverage your experience in service design to enhance customer experiences and improve operational efficiency through tailored trainings and user research. This role provides an exciting opportunity to contribute directly to public sector initiatives within a dynamic team environment.

Qualifications

• Independent consultant with service design experience.
• Proven experience delivering in complex environments.

Responsibilities

• Run service design training and coaching for council leads.
• Conduct user research to understand needs and pain points.
• Develop personas, journey maps, and service blueprints.

Skills

User research

Journey mapping

Prototyping methods

Job description

Role: Service Design Consultant - Local Government projects

Consulting Seniority: Consultant - Manager

Day rate: £300-£450/day (outside IR35)

Project duration: Varies from 1-6 months

We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And, has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.

We’ve a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform.

Tasks

• Run service design training, coaching and mentoring to service leads in the Council as part of a programme to build the Council's capabilities, especially in Adult, Children's and Place services
• Conduct user research to understand needs, behaviours, and pain points
• Develop personas, journey maps, and service blueprints
• Facilitate workshops and co-creation sessions with stakeholders and users
• Design service concepts and testable prototypes
• Work closely with delivery, product, and ops teams to align implementation

Requirements

• An independent consultant
• Nice to have: Experience working in local government projects
• Proven experience delivering service design in complex environments
• Strong command of user research, journey mapping, and prototyping methods

Consulting levels considered:

- Consultant; Senior Consultant; Manager

We appreciate you making an application and aim to respond to all candidates.

Many thanks,

Blackbook Community Team