Service Design - Consultant

Opencast | B Corp™; Newcastle upon Tyne; Hybrid; GBP 43,000 - 64,000; Full time

Job summary

An innovative tech consultancy is seeking a Service Designer to create impactful user-centred solutions. This role involves analyzing complex information, designing prototypes, and facilitating workshops to enhance client services. You'll work collaboratively with diverse teams, ensuring a balance between user needs and business objectives. With flexible working arrangements and a supportive environment, this position offers the chance to make a real difference in various sectors. Join a forward-thinking firm that values diversity and creativity in delivering effective solutions.

Benefits

Competitive Pension

Health Cash Plan

Share Options

Discretionary Bonus

Flexible Hours

25 Days' Holiday

Qualifications

• Experience in Service Design across complex projects.
• Ability to articulate tensions between technical, business, and user needs.

Responsibilities

• Identify and solve clients’ service problems.
• Design and facilitate workshops and co-design sessions.

Skills

Service Design

Agile Delivery

Stakeholder Management

Prototyping

Workshop Facilitation

Storytelling Techniques

Job description

Ready for a new challenge?

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.

The role

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stageservice journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.

Essential experience

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

In your CV and the interview, please show how you have:

· analysed and synthesised complex information into actionable insights, needs and recommendations

· conveyed complex information using storytelling techniques

· designed artefacts to evidence existing and new service systems and experiences

· designed prototypes to test new service concepts

· designed and facilitated workshops and co-design sessions

· helped clients see the value of the design process

· clearly and diplomatically articulated tensions between technical, business and user needs.

· designing to government service standards

· the GDS assessment process

· working in agile delivery teams

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.

In the interview, please show how you have:

· built trust and developed strong working relationships with stakeholders

· respectfully and effectively challenged decisions or solutions you don’t agree with

· planned your own tasks, in order to achieve the objectives of your project.

In the interview we’ll ask you to present a piece of work which demonstrates this experience.

We’ll also ask you questions based around these topics.

Salary

Consultant salary range: £43,000-64,000

What our offer includes

A competitive pension, health cash plan, share options and discretionary bonus.

Flexible hours and 25 days' holiday.

People to support you every step of the way.

Where you’ll work

Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.

Want to know more?

Visit our website or email [e-mail].

We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.