Digital Business Analyst

London South Bank University; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Holiday entitlement 26.5 days

Professional development opportunities

Job summary

London South Bank University (LSBU) is seeking an experienced Business Analyst to turn complex organisational problems into clear, evidence-based requirements and practical improvements. You will work across services and technology initiatives, helping colleagues understand current processes, define future needs, and translate business outcomes into actionable requirements for delivery teams.

You will collaborate with senior stakeholders, service owners, and technical teams to lead discovery,

Qualifications

• Substantial professional experience as a BA on complex digital or organisational change.
• Experience leading analysis from discovery through delivery.
• Advanced BA techniques with sound judgement on approach.
• Experience engaging senior leaders and diverse teams.
• Proven ability to produce concise, decision-ready outputs.
• Interest in AI, automation and Microsoft 365 with practical application.

Responsibilities

• Lead discovery, elicitation and analysis across complex initiatives.
• Map current processes and design clear future-state options.
• Produce high-quality analysis outputs and requirements.
• Facilitate workshops with stakeholders at all levels.
• Collaborate with product, project, technical, data and service teams.
• Support prioritisation, testing, and post-change review.
• Advocate use of automation and AI where value is demonstrated.
• Manage the digital team's Jira roadmap.

Skills

Business Analysis

Stakeholder management

Requirements elicitation

Process mapping

Data analysis

Agile / hybrid

Communication skills

Tools

Jira

Microsoft 365

AI

Job description

About Us

It's an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.

Professional and technical education has been central to LSBU Group's mission since our founding in 1892. Today, as London's first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.

Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership .

We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting , sets out a bold, ambitious vision for LSBU Group and it's developed in collaboration with colleagues, student groups, partners and stakeholders.

Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Turning passion into purpose

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.

At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.

You will be part of a great team, turning your passion into purpose.

The role

Are you an experienced Business Analyst who can turn complex organisational problems into clear, evidence-based requirements and practical improvements?

LSBU is seeking an accomplished Business Analyst to join our Digital team. You will work across services and technology initiatives, helping colleagues understand current processes, define future needs, and translate business outcomes into requirements that delivery teams can act upon.

Working with senior stakeholders, service owners, technical specialists, suppliers and project teams, you will lead discovery and analysis activities from initial problem definition through implementation and benefits realisation. You will bring structure to ambiguity, challenge assumptions constructively, and ensure that proposed changes are grounded in user needs, operational evidence, and measurable value.

What you will do

• Lead discovery, requirements, elicitation and analysis across complex, cross-functional change initiatives.
• Map and critically assess current processes, data, systems, pain points and controls, then design clear future-state options.
• Produce high-quality analysis outputs, including problem statements, process maps, user journeys, business requirements, user stories, acceptance criteria, options, appraisals and benefits measures.
• Facilitate workshops and interviews with stakeholders at all levels, resolving conflicting needs, and building shared understanding.
• Work closely with product, project, technical, data and service teams to ensure requirements are understood, traceable, testable, and aligned to business outcomes.
• Support prioritisation, solution evaluation, testing, readiness, implementation, and post-change review.
• Advocate proportionate use of automation, Microsoft 365 and AI where these can demonstrably improve services, while keeping user needs and business value at the centre.
• Manage the digital teams Jira roadmap

We Are Looking For Someone Who Can Demonstrate

• Substantial professional experience working as a Business Analyst on complex digital, service or organisational change.
• A strong track record of independently planning and leading analysis from discovery through delivery, rather than only supporting another analyst or project lead.
• Advanced practical use of recognised Business Analysis techniques, with sound judgement about which approach to use and when.
• Experience engaging senior leaders, operational colleagues, technical specialists and users, including situations where priorities of conflict or requirements are unclear.
• Excellent process analysis, requirements of management and written communication skills, with the ability to create concise, decision-ready outputs.
• The confidence to test assumptions, identify root causes, and distinguish genuine business needs from requested solutions.
• Experience working in Agile, Waterfall or hybrid environments and collaborating throughout design, build, testing and implementation.
• Evidence that your analysis has led to measurable service improvement, efficiency, risk reduction, improved user experience, or better decision-making.
• A practical interest in AI, automation and the Microsoft 365 ecosystem, combined with the discipline to recommend technology only where it addresses a validated need.

What You Will Bring

The successful candidate will bring credibility gained through significant hands-on Business Analysis experience. You will be comfortable operating with limited direction, moving between strategic context and detailed analysis, and adapting your approach to the scale and risk of each assignment. You will be analytical, curious, and outcome-focused, with the interpersonal skill to create constructive challenges and maintain productive relationships.

We are particularly interested in the depth and quality of your Business Analysis experience. Experience within higher education, the public sector, or another large and complex organisation would be advantageous.

Benefits

• holiday entitlement starting at 26.5 days days per annum
• professional development opportunities
• flexible working

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached.

The closing date for applications is Wednesday 7th October 2026 23.59 pm

Interview/assessment - week commencing 19th October 2026

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU's staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

If you have any questions related to your application, please email the recruitment team [e-mail]

We reserve the right to close the vacancy early, should we receive sufficient applications.