Service Delivery & Work Order Coordinator

Confidential; West of England, Bath; On-site; GBP 22,000 - 30,000; Full time

Job summary

Lancer Scott, established in 1998 and based in Bristol, is seeking a proactive Service Delivery Coordinator to join our team at the UWE Campus. You will be the first point of contact for clients and engineers, handling work orders and maintaining strong client relationships to deliver an exceptional experience.

You will use our CAFM system and client portals to record, allocate and track requests, respond within SLA timelines, and support the Team Leader and Head of Service Delivery.

Qualifications

• Customer-focused attitude with problem-solving mindset.
• Excellent attention to detail.
• Ability to work at pace and adapt to customer needs.
• Strong organisational skills with multitasking and meeting deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new systems.
• Professional written and verbal communication.
• Collaborative team player.

Responsibilities

• Build strong relationships with external and internal clients; deliver exceptional client experience.
• Be the first contact point for clients and engineers via phone or email.
• Ensure work orders are recorded in CAFM system and client portals.
• Respond to client enquiries within set timescales.
• Ensure work orders meet client SLAs and KPIs.
• Maintain diary management and complete tasks within set timeframes.
• Meet client requirements set by Account Managers & Head of Service Delivery.
• Manage mailbox and flag emergency call outs for action.
• Allocate works to LS Engineer/Subcontractor by skill and area; plan daily.
• Raise purchase orders for subcontracted works and share updates to CAFM and client portal.

Skills

Customer focus

Attention to detail

Multitasking

Communication skills

MS Office proficiency

Team collaboration

Tools

CAFM system

Client portals

MS Word

MS Excel

MS Outlook

Job description

Lancer Scott, established in 1998 and based in Bristol, is seeking a proactive Service Delivery Coordinator to join our team at the UWE Campus. You will be the first point of contact for clients and engineers, handling work orders and maintaining strong client relationships to deliver an exceptional experience.

You will use our CAFM system and client portals to record, allocate and track requests, respond within SLA timelines, and support the Team Leader and Head of Service Delivery.