Service Delivery Technician

Circet Group; Nairn; On-site; GBP 32,000 - 40,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Telekommunikation sucht engagierte Service Delivery Techniker, die in einem dynamischen Umfeld arbeiten möchten. In dieser spannenden Rolle sind Sie für die Installation und Reparatur von hochmodernen Glasfaserverbindungen verantwortlich, wobei Sie stets auf die Zufriedenheit der Kunden achten. Das Unternehmen bietet umfassende Schulungen und Entwicklungsmöglichkeiten, um sicherzustellen, dass Sie in Ihrer Karriere wachsen können. Mit einem wettbewerbsfähigen Gehalt und zahlreichen Vorteilen sind Sie Teil eines globalen Teams, das die Zukunft der Telekommunikation gestaltet. Wenn Sie eine Leidenschaft für Technologie haben und bereit sind, sich neuen Herausforderungen zu stellen, ist dies Ihre Chance!

Benefits

Firmenfahrzeug und Kraftstoffkarte

Vollständige Schulung

Betriebliche Altersvorsorge

Jährliche Bonusregelung

Zusätzliche Urlaubstage

Tod im Dienst

Karrieremöglichkeiten

Qualifications

• Erfahrung im Kundenservice und der Kommunikation mit Kunden.
• Starker Fokus auf Sicherheit und Qualität bei der Arbeit.

Responsibilities

• Durchführung von Faserinstallationen und -reparaturen vor Ort.
• Organisation des täglichen Arbeitsplans zur Einhaltung von Fristen.

Skills

Kundenservice

Technisches Verständnis

Physische Belastbarkeit

Sicherheitsbewusstsein

Education

Vollständiger UK Führerschein

DBS Überprüfung

Tools

Faserinstallationstechniken

Test- und Prüfgeräte

Job description

We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland.

We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.

Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.

KeyAccountabilities:

• Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
• Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Benefits:

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided including company van & fuel card.
• Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements:

• Ability to excel in a very physically demanding role that requires regular pole/ladder climbing, working underground and manual handling of heavy weight in potentially adverse weather conditions.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
• A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
• Good base understanding of the importance of Health & Safety in engineering.

Additional Information:

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!


*Alternative Job Titles– Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer