Service Delivery Technician

Circet Group; Forres; On-site; GBP 32,000 - 40,000; Full time

Job summary

Join a leading telecommunications powerhouse as a Service Delivery Technician, where you will play a vital role in delivering high-quality fibre broadband installations and repairs. This physically demanding position requires a proactive individual who excels in customer service and safety standards. With a commitment to training and development, you'll have the opportunity to grow your career while working in various outdoor environments. Enjoy a competitive salary, full equipment provision, and a supportive work culture that prioritizes your professional growth and well-being.

Benefits

Company van & fuel card

Full training provided

Company Pension Scheme

Yearly Bonus Scheme

Annual Leave (Bonus Days Available)

Death in Service

Promotional Opportunities

Qualifications

• Ability to excel in a physically demanding role.
• Strong customer-facing skills and ability to interpret customer requirements.

Responsibilities

• Organise daily work schedule for timely fibre installations.
• Perform full fibre installations, including surveying and troubleshooting.
• Resolve client complaints and maintain high customer satisfaction.

Skills

Customer-facing skills

Manual handling

Health & Safety knowledge

Education

Full Clean UK Driving License

Basic DBS Check

Tools

Company van

Job description

We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland.

We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.

Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.

KeyAccountabilities:

• Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
• Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Benefits:

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided including company van & fuel card.
• Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements:

• Ability to excel in a very physically demanding role that requires regular pole/ladder climbing, working underground and manual handling of heavy weight in potentially adverse weather conditions.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
• A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
• Good base understanding of the importance of Health & Safety in engineering.

Additional Information:

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!


*Alternative Job Titles– Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer