Service Delivery Supervisor

TN United Kingdom; Worsley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in utility services is seeking a Service Delivery Supervisor to lead operational teams in delivering essential projects. This role involves overseeing site setups, ensuring compliance with safety regulations, and collaborating with customer liaison officers to minimize disruptions. The ideal candidate will bring strong project management skills and a commitment to safety and customer satisfaction. Join a dynamic team that values diversity and fosters an inclusive work environment, where your contributions will be recognized and valued.

Qualifications

• Experience in supervising operational teams in utility services.
• Knowledge of safety regulations and compliance standards.

Responsibilities

• Supervise delivery teams and ensure compliance with safety standards.
• Manage street works permits and traffic management effectively.

Skills

Team Management

Safety Compliance

Customer Engagement

Project Management

Education

IOSH or SMSTS Certification

NCO Gas Level 2

Job description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in delivering the Cadent Mains Replacement Programme in the North West. Your role involves supervising teams from work handover to project completion, with success measured by HSEQ performance, programme adherence, and customer satisfaction.

Key Responsibilities

1. Supervise delivery teams during works, including site setup, gas operations, backfill, reinstatement, and site completion.
2. Attend sites to disseminate the Construction Phase Plan, RAMS, and brief Team Leaders on statutory requirements (CDM, IGEM) and Cadent standards.
3. Manage street works permits in accordance with NRSWA, including traffic management and reinstatement documentation.
4. Ensure client and operational requirements are met efficiently and professionally.
5. Collaborate with Customer Liaison Officers to engage with customers and minimize disruption.
6. Provide daily and weekly reports to meet service levels and objectives.
7. Contribute positively to the team by providing solutions and embracing change.
8. Report safety issues following company procedures.

Experience and Qualifications

1. IOSH or SMSTS certification (preferred).
2. NCO Gas Level 2 / Gas Manager’s Appreciation.

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Equal Opportunity and Inclusion

Network Plus is committed to diversity and equal opportunity, welcoming applications from all backgrounds, including ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize privacy and security of your personal information, and by applying, you agree to our privacy policy.

Network Plus delivers essential utility and infrastructure services across the UK and values the diversity of experience and perspectives in our workforce. We strive to create an inclusive environment where all employees feel valued and can thrive, regardless of background or circumstances.