Service Delivery Resource Manager

Jonathan Lee Recruitment; Saint Helier; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Pension package

Private medical insurance

Discounted electricity rates

EV and sustainable travel subsidies

Gym membership support

Career development opportunities

Excellent work-life balance

Job summary

Jonathan Lee Group is seeking an experienced Service Delivery & Resource Manager in Jersey to oversee workforce planning and operational resource coordination across electricity distribution and utility services network.

You will lead field teams, drive scheduling, forecast demand and push KPI-driven improvements while upholding HS&E standards and regulatory requirements.

Qualifications

• Experience in utilities operations and electricity distribution.
• Strong workforce planning and field team coordination skills.
• Proven ability to manage multi-project resource allocation and scheduling.
• Knowledge of HS&E standards and regulatory compliance.

Responsibilities

• Lead the Service Delivery Resource team to ensure efficient workforce planning and scheduling.
• Manage resource allocation across construction, metering, maintenance and operations.
• Forecast workforce demand and support long-term operational planning.
• Drive KPI analysis, reporting and process improvements.
• Collaborate with multiple teams to support business priorities and service delivery.

Skills

Utilities operations

Electricity distribution

Energy infrastructure

Operational resource planning

Workforce scheduling

Field service operations

Infrastructure delivery

Network operations

Construction operations

Engineering service delivery

Job description

Service Delivery & Resource Manager – Utilities / Electricity Distribution

Jersey

Overview

We are seeking an experienced operational leader to join our Energy Division as a Service Delivery & Resource Manager, leading workforce planning and operational resource coordination across our electricity distribution and utility services network.

This is a key leadership opportunity within a critical infrastructure environment, responsible for ensuring the effective deployment of operational teams supporting construction, metering, maintenance, network operations and customer service delivery across Jersey’s electricity distribution network.

You will play a central role in supporting the delivery of essential utility services across a network that includes substations, distribution infrastructure, underground cable systems and more than 55,000 service and metering points.

We are looking for a highly organised and commercially aware manager with strong experience in utilities operations, field workforce planning, operational service delivery or infrastructure resource management.

What You’ll Be Responsible For

• Leading the Service Delivery Resource team to ensure efficient workforce planning and operational scheduling
• Managing resource allocation across construction, metering, maintenance and operational delivery teams
• Supporting electricity distribution and utility operations through effective deployment of field-based personnel
• Forecasting workforce demand and supporting long-term operational planning
• Driving performance improvements through KPI analysis, reporting and process optimisation
• Collaborating with Construction, Planning, Metering and Network Operations teams to support business priorities
• Leading team performance, development, training and continuous improvement initiatives
• Ensuring compliance with HS&E standards, utility regulations and operational procedures
• Supporting operational excellence and high levels of customer service across all service delivery activities

What We’re Looking For

We welcome applications from candidates with experience in:

• Utilities operations
• Electricity distribution
• Energy infrastructure
• Operational resource planning
• Workforce scheduling
• Field service operations
• Infrastructure delivery
• Network operations
• Construction operations
• Engineering service delivery
• You will ideally have:
• Experience managing operational or field-based teams within utilities, infrastructure, engineering or energy sectors
• Strong leadership and workforce planning capability
• Excellent organisational and stakeholder management skills
• Experience coordinating resources across multiple operational projects
• Strong analytical and problem-solving ability
• Knowledge of utility operations, electrical distribution or infrastructure delivery environments
• IOSH Managing Safely or similar HS&E training
• PRINCE2 or project management training (desirable)
• Utility operational authorisations (desirable)

Why Join?

This is an opportunity to take on a visible leadership role within a highly respected utility business delivering critical infrastructure services across Jersey.

In return, we offer:

Competitive salary and pension package

Private medical insurance

Discounted electricity rates

EV and sustainable travel subsidies

Gym membership support

Employee wellbeing initiatives

Career development and training opportunities

Excellent work-life balance in a unique island environment