Head of Field Operations

NRG.; Newcastle upon Tyne; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangement

Senior leadership role

Job summary

NRG. is seeking an experienced Head of Field Operations to lead a large, geographically dispersed team of engineers across multiple contracts.

You will drive operational performance, safety standards and deliver against financial objectives while maintaining strong client relationships. This senior role demands strategic thinking, robust budgeting and a collaborative leadership style to develop teams, improve productivity and maximise profitability across a regional operation.

Qualifications

• Five years' experience in a senior operational management or leadership role.
• Experience leading large, geographically dispersed field-based workforces.
• Strong health, safety and regulatory compliance knowledge.
• Proven budgeting, forecasting and profitability management.

Responsibilities

• Lead a large, geographically dispersed field operations team.
• Own regional performance budgets and forecasting.
• Ensure health, safety and regulatory compliance, and drive a safety-first culture.
• Monitor KPIs and drive improvements to productivity and profitability.
• Build strong client relationships and ensure contractual commitments are met.
• Collaborate with senior leadership to optimise operational efficiency.
• Lead change initiatives and continuous improvement in service delivery.
• Foster a positive, inclusive environment to engage and retain staff.

Skills

Leadership

Stakeholder management

Strategic planning

People development

Analytical thinking

Education

ILM leadership qualification

IOSH Managing Safely

Job description

We are supporting an established organisation in the appointment of an experienced Head of Field Operations to join its senior leadership team.

This is an exciting opportunity for a commercially focused and people-driven operational leader to take responsibility for a large-scale, geographically dispersed field workforce within the utilities sector.

Overseeing approximately 300 field-based engineers across multiple customer contracts, you will play a key role in driving operational performance, maintaining the highest safety standards and delivering against commercial and financial objectives.

The Role

As Head of Field Operations, you will have overall responsibility for the performance and delivery of a significant regional operation, ensuring operational excellence, strong client relationships and a highly engaged workforce.

Key responsibilities will include:

• Leading and developing a large, geographically dispersed field operations team, driving performance, engagement and accountability.


• Taking ownership of regional operational performance, financial budgets, forecasting and delivery against strategic objectives.


• Ensuring the highest standards of health, safety and regulatory compliance, championing a strong safety-first culture.


• Monitoring operational KPIs, identifying performance improvements and implementing effective solutions.


• Building strong relationships with key clients, ensuring contractual commitments and service expectations are consistently achieved.


• Working collaboratively with senior leadership, planning and support functions to optimise operational efficiency.


• Identifying opportunities to improve productivity, profitability and commercial performance across existing contracts.


• Leading operational change and continuous improvement initiatives to enhance service delivery.


• Creating a positive, inclusive working environment that supports employee engagement, retention and development.

About You

We are looking for an established senior operational leader with a proven track record of managing large field-based teams within a complex, commercially driven environment.

You will ideally bring:

• A minimum of five years' experience in a senior operational management or leadership position.


• Experience leading large, geographically dispersed field-based workforces.


• A strong background in the utilities, metering, infrastructure or technical field services sectors.


• Proven financial and commercial management experience, including budgeting, forecasting and operational profitability.


• A strong understanding of health, safety and regulatory compliance, ideally supported by IOSH Managing Safely.


• Experience developing and delivering operational strategies, driving performance improvements and managing organisational change.


• Excellent stakeholder management and communication skills, with the ability to influence at all levels.


• A collaborative, engaging leadership style with a genuine commitment to developing people and building high-performing teams.


• Strong analytical and problem-solving skills, with the ability to translate performance data into meaningful operational improvements.

Leadership qualifications such as ILM, alongside experience of incident investigation and technical field operations, would be advantageous.

What's on Offer?

• Competitive salary and hybrid working arrangements.


• A senior leadership position with significant operational and commercial responsibility.


• The opportunity to influence the direction and performance of a large regional operation.


• A collaborative environment where people leadership, innovation and continuous improvement are valued.


• The chance to make a meaningful impact on operational performance, employee engagement and customer relationships.