Service Delivery Programme Lead

Thales Group; South Cheriton; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Performance-related bonus

Half day every Friday

28 days annual leave plus bank/public?

Private healthcare

Competitive pension scheme

Life assurance

Employee Assistance Programme and well

Job summary

Thales is seeking a Service Delivery Programme Manager to lead and deliver complex, large-scale in-service support programmes at Templecombe. You will manage project plans, coordinate multi-disciplinary teams, and ensure governance, service delivery, and KPI targets are met, while maintaining strong customer relationships and driving continuous improvement.

The role requires experience in managed services or product support, excellent negotiation and communication skills, and the ability to

Qualifications

• Experience delivering or working within a Service Delivery Programme, Managed Service or Product Support environment.
• Excellent, professional project management skills.
• Ability to manage and co-ordinate overall service delivery through supporting functions and teams.
• Strong analytical, communication, and stakeholder management skills, including negotiation with customers, partners, suppliers and end-users.

Responsibilities

• Deliver the programme deliverables, key results and performance metrics including financial performance (order intake, sales, gross margin, cash).
• Management of the Project Plan and schedule to monitor and manage delivery.
• Project Governance across delivery phases to ensure processes are applied and effective in controlling risks.
• Coordinate service implementation, transition, and handover activities.
• Ensure business planning and reporting is published in line with directives (PMR, OTD).
• Maintain the Service Management Plan, ensuring documentation and reports are up to date.
• Interface with the Customer on technical and operational topics.

Skills

Project management

Stakeholder management

Analytical ability

Negotiation skills

Education

Degree level qualification or equivalent

Tools

ITIL

PRINCE2

Agile

Job description

Thales is seeking a Service Delivery Programme Manager to lead and deliver complex, large-scale in-service support programmes at Templecombe. You will manage project plans, coordinate multi-disciplinary teams, and ensure governance, service delivery, and KPI targets are met, while maintaining strong customer relationships and driving continuous improvement.

The role requires experience in managed services or product support, excellent negotiation and communication skills, and the ability to